Samhammer AG
501 - 1000 employees
Founded 1988
💼 Consulting
📦 Logistics
🏭 Manufacturing
Consulting • Logistics • Manufacturing
Samhammer AG is a Germany-based provider of AI-powered customer service and knowledge-management solutions for enterprises and operators of connected IoT devices. The company combines conversational AI, a curated device-specific knowledge framework (Agentic/ATHENA AI) and human expertise to deliver AI-assisted service centers, dialogbots, and lifecycle services (rollout, maintenance, logistics) as cloud-hosted, DSGVO-compliant offerings. Samhammer focuses on improving first-contact resolution, reducing service costs and operating entire service solutions from implementation through ongoing operation for B2B customers.
Technical Support Specialist – 2nd Level
🕒 September 1
🗣️🇩🇪 German Required
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Samhammer AG
501 - 1000 employees
Founded 1988
💼 Consulting
📦 Logistics
🏭 Manufacturing
Consulting • Logistics • Manufacturing
Samhammer AG is a Germany-based provider of AI-powered customer service and knowledge-management solutions for enterprises and operators of connected IoT devices. The company combines conversational AI, a curated device-specific knowledge framework (Agentic/ATHENA AI) and human expertise to deliver AI-assisted service centers, dialogbots, and lifecycle services (rollout, maintenance, logistics) as cloud-hosted, DSGVO-compliant offerings. Samhammer focuses on improving first-contact resolution, reducing service costs and operating entire service solutions from implementation through ongoing operation for B2B customers.
📋 Description
• Provide technical support to customers using payment systems via telephone • Diagnose and resolve technical issues encountered when using payment systems • Develop technical solutions as part of 2nd-level support • Assist with onboarding and training new colleagues
🎯 Requirements
• Experience in technical support or customer service, ideally in payment systems or a related industry • Solid understanding of hardware and software components • Excellent communication skills and the ability to explain complex technical information clearly • Fluent German • Business-fluent English
🏖️ Benefits
• Permanent full-time employment • Home office option • E-scooters available at the workplace • Quiet room at the workplace • On-site activities and events • Digital offerings for working from home • Partnerships with employee benefits platforms
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