IT Ops Analyst – Mid-level

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October 20

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Sami

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Healthcare Insurance • Wellness • Artificial Intelligence

Sami is a comprehensive health management platform that focuses on providing personalized healthcare solutions, improving mental and physical wellness through tailored programs and tools. The platform integrates various health resources to help users manage their wellness better and achieve their health goals.

501 - 1000 employees

Founded 2018

⚕️ Healthcare Insurance

🧘 Wellness

🤖 Artificial Intelligence

📋 Description

• Ensure the stability, performance, and reliability of our platforms, acting as the essential bridge between Operations and Engineering. • Investigate issues in our applications and their integrations, performing diagnosis, root cause analysis, and implementing fixes. • Log analysis: Use observability tools to troubleshoot issues in cloud environments (GCP). • Develop and implement fixes: Work directly in code to correct bugs and vulnerabilities, using Git/GitHub for version control. • Create and maintain automations: Identify opportunities to automate support routines and manual processes. • Create and maintain technical documentation, procedures, and knowledge base articles. • Support the maintenance of integrations with partner and vendor systems. • Research and implement AI-based solutions to predict failures and intelligently scale our support. • Monitor service-to-service communication, investigate failures, and ensure the resilience of our distributed architecture. • Collaborate with other teams, primarily Engineering and Product.

🎯 Requirements

• Experience supporting and maintaining web applications, integrations, and APIs (REST and SOAP). • Experience with programming languages, preferably Node.js. • Experience with relational and non-relational databases and SQL. • Experience analyzing, identifying, and fixing systemic root-cause issues. • Experience coding and deploying fixes to production, following software development lifecycle best practices. • Experience with source control systems, preferably Git/GitHub. • Experience with automations (scripts, bots, etc.) to optimize processes. • Experience with Cloud. • Nice to have / Preferences: • Experience with Google Cloud Platform (GCP). • Experience with messaging using RabbitMQ. • Practical knowledge of microservices architecture. • Experience with monitoring/observability tools, preferably Grafana and OpenTelemetry (Otel). • Practical experience using Generative AI to optimize day-to-day processes.

🏖️ Benefits

• 🏥 Health insurance. • 🦷 Dental plan. • 🍲 Flexible meal/food allowance loaded on the Flash card. • 💻 Monthly home office allowance. • ‍🍼 Childcare allowance for Sami mothers. • 🪑 Allowance for purchasing an office chair. • 🎂 Birthday day off. • 🤰 6 months maternity leave and 20 days paternity leave. • 🏋️‍♀️ Wellhub (formerly Gympass) – access to multiple gyms nationwide at attractive rates. • 🧠 Wellz – weekly therapy sessions and mental health resources. • 📚 Sami Hub – development platform with over 100 behavioral courses to support your growth. • 🏊 SESC access.