Customer Success Manager

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September 30

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Samotics

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Energy • Enterprise • Industrial Technology

Samotics is a company specializing in advanced condition-based monitoring solutions designed to prevent equipment failures and minimize energy waste. Their SAM4 platform provides real-time insights into the condition and performance of industrial motors and pumps, particularly in challenging environments such as wastewater and clean water management. By utilizing Electrical Signature Analysis technology, Samotics detects mechanical issues and blockages well in advance of major disruptions, enabling proactive maintenance. This technology aids various industries, including water utilities and facilities aiming to lower energy costs and reduce CO2 emissions.

51 - 200 employees

⚡ Energy

🏢 Enterprise

📋 Description

• Guide customers through the customer value journey end-to-end, ensuring largest and most strategic customers adopt SAM4 effectively and embed insights into day-to-day operations • Serve as primary orchestrator of value delivery and adoption for strategic accounts across multiple sectors • Regularly co-locate with clients in the South of the UK to support implementation and embedment of SAM4 • Prioritise and manage time across a portfolio of accounts • Take ownership of customer value delivery, driving adoption of SAM4 insights on asset health and energy optimisation • Orchestrate internal Samotics specialists’ support to ensure customers receive the right expertise when needed • Set up processes and governance structures with customers to embed SAM4 into daily operations • Understand SAM4 technology and incident notifications and translate impact into business outcomes for maintenance, operations, and leadership teams • Document and report on lessons learned, value realised, ROI evidence, and risks requiring escalation • Manage relationships with customers’ maintenance and operations teams as well as senior stakeholders driving strategic transformation • Represent the Samotics brand and follow customer health and safety regulations while on site

🎯 Requirements

• 3-5 years of experience in industrial maintenance, reliability, or operations and/or digital transformation in industry • Self-starting individual with the experience in managing a portfolio of different accounts or projects • Excellent stakeholder management and change management skills • Strong, convincing communicator and relationship-builder • Empathetic, proactive, and focused on delivering value • Based in the South of the UK with willingness to travel regionally to co-locate with clients on a frequent basis • UK driving license • Experience within UK utilities, manufacturing or wider industry (ideal)

🏖️ Benefits

• Make a positive environmental impact by reducing energy waste, preventing pollution and eliminating unplanned downtime. • Vibrant and professional company culture based on freedom and responsibility. • Competitive salary, holidays, and benefits package (pension scheme, parental leave...). • Hybrid and onsite working opportunities. • Company events: from pub quizzes to chess tournaments and wine tastings. • Enrolment in our Stock Appreciation Rights (SAR) scheme