Enablement Consultant

🔥 1 hour ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💼 Consultant

👻 Ghost score 11%

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🗣️🇪🇸 Spanish Required

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Logo of Samsara

Samsara

1001 - 5000 employees

Founded 2015

📦 Logistics

🏗️ Construction

🏥 Healthcare

💰 Seed Round on 2014-08

Logistics • Construction • Healthcare

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Work cross-functionally alongside Sales, Support, Sales Engineering, and Product • Ensure customers increase the safety, efficiency, and sustainability of their operations with Samsara’s IoT platform • Manage deployment of Samsara technology to customers and enable quick time to value • Create launch plans and roadmaps to increase product usage • Track implementation progress, participation, product adoption, and account health • Run training sessions and demonstrate Samsara’s technology to executives, day-to-day users, and customers across use cases • Work through customer challenges and explain Samsara platform capabilities • Manage multiple customer engagements in parallel • Collaborate cross-functionally to deliver an exceptional customer experience • Champion and embed Samsara’s cultural principles as the company scales globally and across new offices

🎯 Requirements

• 2+ years of experience in a senior Customer Success, account management, or consulting role; SaaS experience preferred • Bilingual Spanish and English required • Strong spoken and written language skills for working with multiple teams and publishing documentation • Strong priority management and high emotional intelligence • Experience supporting or working with technical products • Diplomacy, tact, and poise under pressure when working through customer issues • Bachelor’s degree from a 4-year institution • Candidate must be based in Monterrey, N.L., or willing to relocate • Experience facilitating workshops with senior stakeholders and operational teams preferred • Strong executive presence and ability to influence cross-functional leaders preferred • Excellent communication, facilitation, and stakeholder management skills preferred • Proven track record of building trust and communicating effectively with executives and day-to-day software users preferred • Experience serving a large and complex customer base in B2B SaaS preferred • Experience working with different countries of the LATAM regions preferred • Experience working in Tech Touch Engagements preferred • Experience using Customer Success Platforms preferred

🏖️ Benefits

• Base salary, performance-based bonus/variable pay, and equity for eligible roles • Flexible, employee-led remote model • Professional development stipend • Comprehensive health plans • Parental leave plans • Offices available for employees who prefer to work in-person

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