Technical Account Manager

🔥 14 hours ago

🌐 Mexico, India – Remote

🇲🇽 Mexico – Remote 🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍🔧 Technical Account Manager

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

🏗️ Construction

🏥 Healthcare

💰 Seed Round on 2014-08

Logistics • Construction • Healthcare

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Serve as a trusted technical advisor and drive long-term adoption of the Samsara platform • Proactively optimize customers' technical health and mitigate risk • Develop deep understanding of customer business objectives and align Samsara solutions to deliver measurable value • Track and demonstrate technical ROI and value realization • Leverage AI-powered tools and insights to anticipate needs and personalize customer engagement • Independently manage a portfolio of accounts and develop tailored success plans • Maintain accurate records of customer interactions and contribute to team objectives • Act as the primary technical point of contact for Samsara's APIs, hardware, and software • Advise customers on best practices and troubleshoot complex technical issues • Own the technical ticket lifecycle, including escalations from report to resolution • Conduct root cause analysis to prevent recurrence and drive product improvement • Lead technical deep dives and quarterly technical account reviews • Collaborate with Sales, Support, Product, and Engineering teams • Take initiative on team projects and process improvements • Contribute to the internal knowledge base and help onboard new team members • Champion Samsara's values and seek feedback for continuous improvement

🎯 Requirements

• 7+ years of experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success • Bachelor's degree in a technical field or equivalent expertise gained through practical experience in Computer Science, Engineering, or related fields • Exceptional technical literacy and ability to understand and troubleshoot complex hardware, software, and API integrations • Passion for technology and commitment to continuous learning, including interest in AI and its applications • English and Spanish bilingual proficiency required • Strong written and verbal communication skills in English and Spanish • Data-informed approach to understanding customer needs • Demonstrated ability to build trusted, long-term customer relationships • Ability to work effectively with internal teams in a fast-paced environment • Experience supporting global enterprise-level customers in a SaaS, IoT, or PaaS environment preferred • Experience leveraging AI tools and methodologies preferred • Prior experience with Samsara, Salesforce, Zendesk, Jira, Gong, Gainsight, and Tableau preferred • Basic Python coding skills are an asset

🏖️ Benefits

• Above-market total compensation combining base salary, performance-based bonus/variable pay, and equity for eligible roles • Flexible, employee-led remote model • Professional development stipend • Comprehensive health plans • Parental leave plans • Flexible working model with remote, hybrid, or in-person options where applicable