Field Service Engineer, mCT

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🕒 June 12

🏄 California – Remote

🏄 California – Remote

💵 $95k - $115k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

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Samsung Electronics America

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔧 Hardware

🛍️ eCommerce

👥 B2C

Hardware • eCommerce • B2C

Samsung Electronics America is the U. S. consumer-facing subsidiary of Samsung Electronics that designs, markets and sells a broad range of consumer electronics and home appliances. Through Samsung. com, Samsung Experience Stores and authorized reseller channels it offers Galaxy smartphones, tablets and wearables; TVs and audio; monitors and PCs; refrigerators, laundry and other appliances; memory and storage; and accessories. It also provides services such as SmartThings, Samsung Care+, trade-in programs, repair/service centers and AI-enabled software features — operating as both a hardware manufacturer and a direct-to-consumer eCommerce retailer with B2C and business-facing programs.

📋 Description

• Support our Service network and help build a world class Customer Satisfaction Department. • On-site troubleshooting and resolving complex technical problems on CT equipment in a medical environment • Drive customer satisfaction through service excellence by conducting preventive maintenance, managing repair/parts cycle times • Ensure escalation situations are managed and corrected quickly and professionally • Provide 2 nd line support to the distributors in all aspects of customer support • Have a very high level of product knowledge • Define PM kits and all service tools • Build a service data base of information to align with our corrective action systems • Provide information such as fault trees and training materials • Run tests and simulations at our facility to assist with problem solving • Travel to the field to train and or resolve customer issues • Train service engineers • Attend and complete all required training and certification exams • Learn to be proficient in service and repair of all systems (current, new, and updates) • Be able to work independently and take ownership of customer base • Be completely self-sufficient in the field • Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, effectiveness while meeting daily service expectations • Become and remain compliant with REPtrax and VendorMate • Follow all company policies regarding travel, expenses, meetings, and meals • Maintain basic system operational and service understanding in order to answer customer questions and resolve issues independently • Maintain service calendar accessible by CS Manager/staff • Close reports to CSD on Great Plains, PM Reports, Service Reports • Required to wear dosimeter when in direct contact with radiation emitting devices

🎯 Requirements

• Associates Degrees in Electronics, Telecommunications, or Computer Networking or other related discipline or equivalent experience preferred • Technical training and at least 2 years hands on experience servicing medical equipment. • Experience with CT and Imaging a plus • ISO, FDA, CMDR Awareness Training and Product Complaint System, or Certification – Health Stream • Experience with mechanical devices, tools and test equipment, telecommunications systems, and working knowledge of computer networking • Must demonstrate fluent English verbal and written communication skills and work effectively in a demanding, fast paced environment • Willing to travel overnight • Valid driving license and satisfactory driving record is mandatory and background and drug testing (pre and post-employment) is required • Budget, expense, and resource management experience required • Must be able to assemble facts from various areas, analyze data, and provide informed recommendations to management • Familiarity with clinical and economic outcome data, reimbursement, and managed care policies and procedures is highly desirable • Must be able to assemble facts from various areas, analyze data, and provide informed recommendations to management • High attention to detail • Understanding of terminology and ability to share and communicate effectively within the group • Ability to organize and prioritize tasks resulting in consistent productivity • Ability to function within and support a team environment and build strong working relationships • Dependable and punctual • Ability to meet accuracy and productivity goals • Good problem solving skills, ability to evaluate situation and prioritize factors in decision making • Self-motivated, utilize available resources for self-improvement and development • Flexible: able to follow directives and accomplish tasks outside of normal duties

🏖️ Benefits

• Medical (Blue Cross Blue Shield): 5 PPO Plans ( with up to 95% employer contribution ) • Dental (Blue Cross Blue Shield): 2 PPO Plans ( with up to 80% employer contribution ) • Vision (Blue Cross Blue Shield): 100% company paid • Short/Long Term Disability, Life & AD&D (The Standard): 100% company paid • 401k Retirement (Fidelity): 100% company match up to 5% • Tax Deferred Health Care Savings Programs • Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft • Generous paid time off, tuition reimbursement, and more!