Sanas
Artificial Intelligence • SaaS • B2B
Sanas is a Speech AI company offering a real-time speech-to-speech platform that includes accent translation, omni-directional noise cancellation, and a multilingual language translation mobile app. Their SaaS products are aimed at contact centers and enterprises to improve customer satisfaction, reduce handling time, enable offshore hiring in emerging markets, and boost agent confidence and productivity while emphasizing privacy and security.
Presales Service Delivery Manager
November 25
Sanas
Artificial Intelligence • SaaS • B2B
Sanas is a Speech AI company offering a real-time speech-to-speech platform that includes accent translation, omni-directional noise cancellation, and a multilingual language translation mobile app. Their SaaS products are aimed at contact centers and enterprises to improve customer satisfaction, reduce handling time, enable offshore hiring in emerging markets, and boost agent confidence and productivity while emphasizing privacy and security.
📋 Description
• Serve as the strategic point of contact for prospective customers throughout the proof of concept. • Define success criteria, timelines, and measurable outcomes with clear accountability. • Innovate in deployment strategy by aligning internal and external resources to deliver seamless execution. • Build trusted relationships with executives and key stakeholders, ensuring goals and expectations are consistently aligned. • Facilitate executive-level updates, proactively gather feedback, and address challenges with urgency. • Act as the voice of the customer, ensuring internal teams remain aligned on customer priorities. • Oversee the deployment and configuration of Sanas’s solutions, ensuring technical and business requirements are met. • Collaborate with Solutions Engineers and Product teams to troubleshoot and resolve complex challenges. • Drive innovation by introducing best practices and ensuring pilots showcase strategic value. • Champion adoption by delivering tailored training, best practices, and executive-level enablement sessions. • Monitor pilot KPIs, identify improvement areas, and proactively recommend optimizations to ensure business impact. • Deliver milestone presentations and reports with insights that inform both customer strategy and internal product direction. • Collaborate with Account Managers to transition customers from pilot to scaled deployment with zero disruption. • Provide strategic recommendations for expanding adoption based on pilot outcomes. • Support Sales with case studies, proof points, and customer success narratives rooted in measurable results.
🎯 Requirements
• 5+ years in service delivery, customer success, presales, or strategic project management. • Proven experience leading technology pilots or implementations in CCaaS, CX, or AI-driven solutions. • Strong executive presence and ability to engage effectively at C-level and director-level. • Demonstrated ability to manage multiple complex customer initiatives simultaneously. • Technical aptitude with SaaS, APIs, cloud platforms (AWS, Azure), and contact center technologies. • Familiarity with CCaaS platforms (Genesys, Five9, NICE, etc.). • Understanding of contact center operations, KPIs, and customer experience drivers. • Prior experience within a presales or sales engineering organization. • Project management certification (PMP, PRINCE2) a plus.
🏖️ Benefits
• Health insurance • Flexible work arrangements • Professional development opportunities
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