Presales Solutions Engineer

November 25

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Sanas

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Artificial Intelligence • SaaS • B2B

Sanas is a Speech AI company offering a real-time speech-to-speech platform that includes accent translation, omni-directional noise cancellation, and a multilingual language translation mobile app. Their SaaS products are aimed at contact centers and enterprises to improve customer satisfaction, reduce handling time, enable offshore hiring in emerging markets, and boost agent confidence and productivity while emphasizing privacy and security.

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

📋 Description

• Partner with the sales team to deeply understand customer challenges and provide tailored technical guidance throughout the sales cycle. • Deliver innovative and compelling product demonstrations that highlight business impact and inspire confidence. • Contribute to proposals, InfoSec and RFP responses, ensuring accuracy and accountability in all sales collateral. • Build a deep understanding of our products and their applications in the customer experience industry. • Provide training and enablement sessions to empower customers and internal teams. • Troubleshoot and resolve technical issues during presales engagements with urgency and accountability. • Collaborate with Customer Success to ensure seamless onboarding and long-term adoption of our solutions. • Act as a customer advocate—gathering feedback, anticipating needs, and ensuring customer outcomes are at the center of our approach. • Serve as a trusted advisor, building strong relationships and demonstrating extreme ownership of customer success. • Work closely with Product to remain up to date on new features and functionality. • Translate customer insights into product improvements, influencing the roadmap with real-world feedback. • Participate in product testing, ensuring quality and innovation meet customer expectations.

🎯 Requirements

• 5+ years as a Solutions Engineer, Account Executive, Customer Success Manager, or Account Manager in CCaaS, CX, or SaaS. • Proven experience influencing enterprise and mid-market executives, including C-level, on the technical and business value of software solutions. • Exceptional communication, presentation, and writing skills, with the ability to simplify complexity for diverse audiences. • Proficiency with contact center applications and knowledge across technologies such as JavaScript, SaaS, APIs, AWS, Azure, databases, IT security, encryption, HTTPS/TLS, and BI. • Experience with alliance and channel partners is a plus. • Strong technical acumen with the ability to articulate innovative solutions to customer challenges. • Exceptional collaboration skills, with the ability to work cross-functionally and build trusted partnerships. • Customer-obsessed mindset with a passion for solving problems and delivering impact. • Extreme accountability—able to own outcomes, operate with urgency, and thrive in a startup environment. • Bachelor’s degree in Computer Science, Engineering, Business, or related field preferred (or equivalent experience).