Project Manager, Process Operations

🕒 May 14

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Sand Cherry

WebsiteLinkedInAll Job Openings

51 - 200 employees

📡 Telecommunications

Consulting Services • Digital Transformation • Telecommunications

Sand Cherry is a consulting firm specializing in delivering strategic business solutions to a variety of clients across numerous industries, including broadband, telecommunications, IT, media, healthcare, and financial services. The company excels in areas such as business process optimization, customer experience enhancement, and digital transformation. Sand Cherry's experienced consultants provide tailored solutions in project management, strategic initiative leadership, and business process optimization to help businesses streamline operations and achieve their growth goals. They are particularly noted for their innovative approaches to digital solutions and their commitment to diversity and inclusion in their business practices.

📋 Description

• Lead day-to-day project coordination activities across engineering and technical initiatives. • Facilitate cross-functional working sessions with engineering, operations, field services, provisioning, inventory, and technical teams. • Develop and maintain project plans, timelines, risks, dependencies, action logs, status reporting, and implementation tracking. • Document current-state and future-state processes, workflows, standard operating procedures (SOPs), and operational requirements. • Gather, document, and manage business requirements, functional requirements, process flows, use cases, and implementation requirements. • Identify process gaps, inefficiencies, manual activities, and workflow improvement opportunities. • Support initiatives focused on streamlining and automating provisioning, deployment, configuration, and installation workflows. • Assist in developing scalable processes that enable field technicians to provision and activate devices onsite rather than relying on pre-configured inventory or staging activities. • Coordinate with teams supporting provisioning systems, workflow automation tools, systems integration efforts, and operational platforms. • Prepare project updates, implementation plans, process documentation, meeting materials, and operational recommendations. • Drive follow-up actions, stakeholder alignment, issue resolution, and implementation coordination across multiple workstreams. • Communicate project status, process updates, risks, dependencies, and operational impacts to client stakeholders and leadership teams.

🎯 Requirements

• 5+ years of experience in Project Management, Process Engineering, PMO support, or related roles. • Experience supporting telecommunications, broadband, wireless, or field engineering environments. • Strong experience documenting business processes, workflows, business requirements, and operational procedures. • Experience facilitating operational and technical working sessions with cross-functional stakeholders. • Working knowledge of telecommunications networks, field installation, provisioning, inventory management, device deployment, or technician workflows. • Experience supporting process improvement, workflow automation, or systems implementation initiatives. • Strong organizational, execution, analytical, and stakeholder coordination skills. • Excellent communication, documentation, and presentation capabilities. • Proficiency with Microsoft Office, Visio, Lucidchart, MS Project, Jira, Confluence, or related project and process management tools. • Experience supporting Enterprise Engineering, PMO, or network engineering organizations is preferred. • Familiarity with provisioning systems, workflow automation tools, operational systems integration, device management platforms, or telecom activation workflows is preferred. • Experience supporting field operations, enterprise deployment initiatives, or operational readiness activities is preferred.

🏖️ Benefits

• Our team is unique — we are passionate about what we do. • We recognize our employees for their contributions. • Our culture is one of the most friendly and communicative in the consulting industry. • Sand Cherry is not a top-heavy organization. • We offer the opportunity to be part of a digital workforce. • Discover the experience that only comes with self-responsibility in the workplace. • Our team members manage their own workloads and are expected to deliver exceptional work for our clients. • Professional career growth is one of our main priorities, as we affirm that investing in our Consultants and empowering our people will also deliver the best results and value for our clients.