Engineer – Parts & Service, Surface & Under Ground Drills

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🔥 12 hours ago

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Sandvik Group

WebsiteLinkedInAll Job Openings

- employees

Founded 1862

🏢 Enterprise

Manufacturing • Construction • Enterprise

Sandvik Group is a global engineering company specializing in the development of advanced technologies and products for the mining, construction, and manufacturing industries. They offer a range of solutions including equipment, tools, services, and digital solutions to improve productivity and efficiency in various sectors. The company is committed to innovation and sustainability, providing high-quality products that help their customers meet the demands of a growing and rapidly changing world.

📋 Description

• Drive parts sales and support dealers/customers in service, maintenance, troubleshooting, and repair of Sandvik Surface and Underground Drills • Deliver training to dealer and customer service teams • Provide technical support for commissioning, warranty handling, and advanced repairs • Install, repair, inspect and commission products and equipment at customer site or own premises independently • Conduct problem solving and analysis of non-standard problems using various approaches, tools, and techniques • Perform troubleshooting independently for non-standard and complex maintenance and repair or commissioning issues • Promote the sale of consumables and spare & wear parts for SUDEX/DRRI/LOHA equipment

🎯 Requirements

• Minimum of 7 years of relevant experience in Sandvik Surface and Underground Drills • University Degree/Diploma in Mechanical or Automotive Engineering or in an equivalent field or hold relevant technical experience • Solid product knowledge, trouble shooting and problem-solving experience within Surface Boom Drills (DXi, DIi & Dpi Series) and Underground Drills (DDi, DTi, DLi & DSi Series) • Experienced in Customer Service • Strong communication skills in English, both verbal and written • Fluency in a second language will be considered a plus.

🏖️ Benefits

• Health and Safety (Drive parts sales and support dealers/customers in service, maintenance, troubleshooting, and repair of Sandvik Surface and Underground Drills) • Deliver training to dealer and customer service teams • Provide technical support for commissioning, warranty handling, and advanced repairs • Conduct problem solving and analysis of non-standard problems by using a variety of approaches, tools and techniques for recognizing operational or process problems and determine the appropriate approach • Conduct advanced and specialized repairs and inspections of products and equipment at customer site or own premises • Determine the best approach considering energy efficiency, environmental impact and maintenance costs when providing customer support • Support the customer’s product/equipment/processes by advising on possible improvements to more advanced technical solutions and products. • Use deep knowledge of the tasks, tools and procedures in providing technical support to the sales team and customers.