Product Support Specialist – Load & Haul

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🔥 1 minute ago

⛰️ Colorado, Nevada – Remote

⛰️ Colorado – Remote 🎰 Nevada – Remote

💵 $130k - $155k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

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Sandvik Group

WebsiteLinkedInAll Job Openings

- employees

Founded 1862

🏭 Manufacturing

🏗️ Construction

🏢 Enterprise

Manufacturing • Construction • Enterprise

Sandvik Group is a global engineering company specializing in the development of advanced technologies and products for the mining, construction, and manufacturing industries. They offer a range of solutions including equipment, tools, services, and digital solutions to improve productivity and efficiency in various sectors. The company is committed to innovation and sustainability, providing high-quality products that help their customers meet the demands of a growing and rapidly changing world.

📋 Description

• Serve as the highest-level technical support resource for underground Load & Haul equipment • Provide expert troubleshooting support for electrical, hydraulic, mechanical, drivetrain, and control system issues • Support major component failures, machine commissioning, corrective campaigns, warranty investigations, and fleet performance improvement initiatives • Assist field service teams and customers with complex diagnostics and root cause investigations • Analyze equipment failures, component life trends, machine health data, and maintenance practices • Develop corrective actions and reliability improvement programs to reduce downtime and total cost of ownership • Support implementation of condition monitoring, predictive maintenance, and digital fleet management solutions • Recommend operational and maintenance improvements that increase machine availability and productivity • Provide application expertise during equipment sales campaigns and project evaluations • Assist Account Managers with technical presentations, equipment recommendations, and value-based selling initiatives • Review technical specifications, operating requirements, and equipment configurations to ensure solution alignment with customer needs • Develop and deliver technical training programs for underground Load & Haul equipment • Create machine-specific training packages for service technicians, operators, trainers, and customer personnel • Mentor field service personnel and develop technical competency across the Sales Area • Lead technical readiness activities for new equipment introductions, upgrades, and product launches • Support large customer fleet deployments and project start-ups • Act as the primary technical interface between the Sales Area, Product Line, Engineering, Reliability, and Customer Support teams

🎯 Requirements

• Bachelors degree in engineering discipline, heavy equipment technology or other related technical discipline or equivalent • 4 years experience • 8 years experience with Load and Haul equipment • Expertise in diesel technologies • Demonstrated expertise in underground loaders (LHDs), haul trucks, and related mining equipment • Extensive experience in troubleshooting and maintaining heavy mining equipment • Proven experience delivering technical training and coaching programs • Strong understanding of underground mining operations and production processes • Proficiency with digital service platforms, equipment monitoring tools, and business applications • Strong verbal and written communication skills • Ability to travel within the Sales Area to support customers and business needs

🏖️ Benefits

• comprehensive total compensation package • competitive benefits package of health, dental, and disability insurance • outstanding 401(k) retirement savings plan • opportunities for professional competence development • training and career advancement