Patient Access Representative

🔥 0 minutes ago

🗿 South Dakota – Remote

🗿 South Dakota – Remote

💵 $16 - $23 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Sanford Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1894

⚕️ Healthcare Insurance

Healthcare Insurance

Sanford Health is the largest rural health system in the United States, dedicated to transforming the healthcare experience and providing access to world-class healthcare in America's heartland. Headquartered in Sioux Falls, South Dakota, Sanford Health serves over 1. 4 million patients and nearly 200,000 health plan members across 250,000 square miles. The integrated health system includes 48 medical centers, 211 clinic locations, and more than 160 senior living centers, employing 2,900 physicians and advanced practice providers. Sanford Health is committed to offering compassionate care through its Centers of Excellence, focusing on specialties such as cancer, orthopedics, women’s health, and genetics. Additionally, it provides affordable health insurance, engages in extensive clinical trials, and supports personalized genetic medicine.

📋 Description

• Greet patients & verifies demographics • Creating, scanning & routing documents or electronic forms • Inform patients what the document is & capture signatures on necessary paperwork • Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures • Collects co-payments, pre-payments, and payments on account balances • May work through the registration work queue to address and resolve registration errors or denied insurance claims • Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule • Obtain and coordinate referrals & conduct pre-authorization • Arrange interpreter services • Check patients in/out • Operate multi-line phone • May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers • Preparation & coordination of charts • Organize supporting provider documents • Initiation & collaboration of patient financial assistance • Track patient visits & health information management on patient accounts • Compile, distribute, administer, and score assessments • Coordination of Telemed appointments • Reminder calls for appointments • Hospital admission • Office duties, such as make copies or send faxes

🎯 Requirements

• High school diploma or equivalent preferred. • Post-secondary education helpful. • One year of work experience, preferably in a medical office setting. • Medical terminology helpful; customer service skills essential. • Six months' customer service experience desired. • May require BLS for certain locations and/or settings.