Manager, Post-Sales Solution Architecture

🕒 February 26

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Sanity.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

☁️ SaaS

🛍️ eCommerce

📱 Media

SaaS • eCommerce • Media

Sanity. io is a content platform that provides a customizable and composable content management system (CMS). Offering features like real-time collaboration, open-source editing interfaces, and seamless API integrations with popular technologies like React, Vue, and Next. js, Sanity empowers teams to create and manage content across multiple channels and platforms. Its Content Lake provides no-ops content storage and distribution, ensuring content is synced and available as data, facilitating e-commerce, marketing, and media applications. Renowned for its flexibility and support for developers and content creators, Sanity serves as a critical content infrastructure for enterprise-level businesses, enabling them to innovate and scale efficiently. With its focus on treating content as data, Sanity aims to maximize content velocity and drive business forward in the Composable Era.

📋 Description

• You'll lead a post-sales SA team that helps enterprise customers realize deep, lasting value from Sanity. • Your focus is on outcomes: successful renewals, expansion into new use cases and business units, and implementations that hold up as customers grow. • Setting the team's strategic direction and personally owning your most complex, high-stakes accounts: overseeing implementations, building relationships with customer stakeholders, and navigating the moments where things get hard. • Coaching your Solution Architects on how to run value-oriented engagements: listening for what customers actually need, surfacing risks before they become problems, and mapping a clear path to success with Sanity at the center. • Hiring, developing, and retaining a skilled SA team that's equally credible with developers, architects, product leaders, and content teams. • Evolving the core post-sales motions (onboarding, implementation reviews, expansion discovery, and health monitoring) so customers move from signed to successful quickly. • Connecting Sanity's capabilities to customers’ business outcomes: showing customers how structured content, flexible workflows, and the modern content stack unlock faster shipping, better editorial experiences, and scalable growth.

🎯 Requirements

• Experience leading technical ICs in a high-growth environment, ideally with developer-facing or platform products • Strong technical foundation—comfortable discussing APIs, data models, front-end frameworks, integrations, and how Sanity fits into a modern content stack alongside hosting providers, ecommerce platforms, web and app frameworks, and analytics tools • Track record of driving customer retention and expansion through coaching, process design, and hands-on account ownership • Proactive about identifying risks and opportunities across the team’s customer portfolio • Clear, inclusive communicator who can build relationships with both internal and customer stakeholders • Ability to manage ambiguity and competing priorities without losing focus on what matters most to the customer • Familiarity with AI technologies and tooling with a focus on accelerating outcomes • Preference for SF based candidates, remote in the United States or Canada is an option • 5+ years in solution architecture or technical customer-facing roles • 2+ years managing customer-facing, technical teams

🏖️ Benefits

• A highly-skilled, inspiring, and supportive team • Positive, flexible, and trust-based work environment that encourages long-term professional and personal growth • A global, multi-culturally diverse group of colleagues and customers • Comprehensive health plans and perks • A healthy work-life balance that accommodates individual and family needs • Competitive stock options program and location-based salary