Key Account Manager – eCommerce, Clinics

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6 hours ago

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Santen Pharmaceutical

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As a specialized company dedicated to ophthalmology, Santen carries out research, development, marketing, and sales of pharmaceuticals, over-the-counter products, and medical devices. Santen is the market leader for prescription ophthalmic pharmaceuticals in Japan and its products now reach patients in over 60 countries. With scientific knowledge and organizational capabilities nurtured over a 130-year history, Santen provides products and services to contribute to the well-being of patients, their loved ones and consequently to society.

1001 - 5000 employees

📋 Description

• Lead the strategic growth of the German e-commerce and clinic channels in alignment with overall business objectives • Manage and expand key e-commerce accounts, enhance OTC digital visibility, and drive Amazon-related business initiatives • Build a high-impact clinic channel strategy, strengthening the RX portfolio’s reach and collaborating closely with the field force • Leverage data and analytics to guide commercial decisions and optimize performance across both channels • Developing and implementing a Santen strategy for the eCom & clinics channel, ensuring sales, profit and market share targets, considering Santen values and behavior • Independent planning of sales, budget, investment and promotion for all eCom & clinic customer • Steering, control and deliver targets for the eCom & clinic channel • Detailed market analysis of the market environment and derive goals of the findings under consideration of the Santen strategy • Regular market analysis of the positioning of the OTC & RX portfolio from Santen • Independent development of projects with all stakeholder departments driving eCom & clinic growth • Develop new and innovative marketing concepts for eCom and follow the marketing strategy for RX • Independent annual negotiation with key accounts eCom & clinics, planning of sales targets and promotion per customer • Execution of best-in-class promotion • Defining a growth driven set of KPIs and track them closely and regular reporting to management • Support Manager eCommerce and wholesaler (DACH) in Wholesalers Business • Working closely with the stakeholder departments like Marketing, customer operations, legal, compliance and others

🎯 Requirements

• Minimum 2 Years’ experience in Sales or Key Account Management • Ability to build and maintain customer relationships and drive online sales • Ability to create and implement strategy’s • Ability to analyze client potential and growth opportunities • Knowledge about prescription market • Strong understanding of brand positioning, visual identity and supply chain processes • Existing relationships with the leading Internet-pharmacies in Germany are helpful • Hands on mentality • Positive and future-oriented open mindset • Customer focused value creation • Drive for achievement • Strategic planning • Knowledge of health insurances and price building in RX desirable • Fluent or native speaker in German • Mostly fluency in English in spoken and written form

🏖️ Benefits

• Flexible working arrangements • Professional development opportunities