Technical Professional Services Lead

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🔥 8 hours ago

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Sardine

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🔒 Cybersecurity

📋 Compliance

💳 Fintech

Cybersecurity • Compliance • Fintech

Sardine is a cutting-edge platform focused on fraud prevention and compliance. The company offers a behavior-based system for fraud detection, identity verification, and transaction monitoring that helps leading banks, online retailers, and fintechs protect themselves from scams and financial crime. Sardine's technology integrates advanced behavioral biometrics and device intelligence to combat identity fraud, payment fraud, and account takeovers. The platform also streamlines compliance checks such as KYC (Know Your Customer) and AML (Anti-Money Laundering) transaction monitoring. Sardine's comprehensive solution empowers its clients to automate risk decisioning, identify high-risk users early, and manage fraud across the customer journey effectively.

📋 Description

• Draft and manage statements of work for customizations, white labels, builds for clients, and change orders • Partner with sales and post-sales teams to scope custom SOW engagements, define deliverables, timelines, and success criteria • Plan, coordinate, and drive the delivery of large projects for global key accounts with in-house or outsourced contractors and ISVs • Build a sardineAI preferred/certified Integration partner program. • Build and maintain a vetted network of specialized contractors and consultants capable of delivering custom fintech implementations - Source, screen, and onboard new contractors; negotiate rates and establish master service agreements (MSAs) • Match contractor skills and availability to incoming project requirements • Manage contractor performance, provide feedback, and maintain a quality scorecard system • Ensure all contractors meet compliance, security, and regulatory requirements relevant to financial services • Oversee project execution to ensure on-time, on-budget, and on-quality delivery • Serve as the escalation point for project issues and client concerns • Conduct project retrospectives and implement continuous improvement practices • Own the end-to-end billing process for contractor engagements, including time tracking, invoice review, and payment processing • Manage project budgets, track margins, and report on the profitability of the professional services book of business • Coordinate with finance and accounting to ensure accurate revenue recognition and contractor payables • Build and refine operational processes, tools, and templates to scale the professional services function • Develop and maintain reporting dashboards to track utilization, project health, and financial performance

🎯 Requirements

• 10+ years in Professional Services or Product • 3–5+ years hiring and leading teams in high-growth environments • Deep domain expertise in payments, fintechs, fraud, AML/KYC, or compliance • Demonstrated experience in project scoping and financial operations, including the creation of SOWs, MSAs, and managing project profitability • The ability to manage technical resources is mandatory, must have the technical fluency to oversee frontend, backend, and SQL-heavy projects and drive them to resolution • Superior critical thinking skills and the ability to source and embed external expertise (contractors/consultants) into a seamless, high-quality delivery engine • Exceptional executive presentation and communication skills, with a proven ability to command a room • Ability to travel up to 25%

🏖️ Benefits

• Generous compensation in cash and equity • Early exercise for all options, including pre-vested • Work from anywhere: Remote-first Culture • Flexible paid time off and Year-end break • Health insurance, dental, and vision coverage for employees and dependents - *US and Canada specific* • 4% matching in 401k / RRSP - *US and Canada specific* • MacBook Pro delivered to your door • One-time stipend to set up a home office — desk, chair, screen, etc. • Monthly meal stipend • Monthly social meet-up stipend • Annual health and wellness stipend • Annual Learning stipend