Patient Collections Research Specialist

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Sarnova

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏥 Healthcare

🤝 B2B

☁️ SaaS

💰 $500k Venture Round - Sarnova on 2009-12

Healthcare • B2B • SaaS

Sarnova is a healthcare-focused distribution and services company whose family of businesses (including Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Digitech) supplies products, equipment, services and technology across the emergency medical services (EMS) and acute care continuum. For nearly 50 years the group has distributed more than 100,000 health and safety products to EMS providers, hospitals, schools, businesses and government agencies, and also provides respiratory/anesthesia/critical care solutions, AED sales and program management, CPR training, and a cloud-based EMS billing and business intelligence platform. Sarnova is a portfolio company of Patricia Industries/Investor AB.

📋 Description

• Research, gather, and update patient demographic and supporting information required for EMS claim resolution and payment • Develop a working knowledge of Digitech’s internal departments and workflows to understand how each function contributes to successful claim outcomes • Collaborate with internal teams such as billing, collections, and quality to resolve account discrepancies and missing information • Communicate with external parties—including hospitals, insurance carriers, attorneys, and patients—to obtain or verify required documentation and details • Perform detailed research using hospital systems, payer portals, and public or proprietary databases to locate and validate patient information • Accurately document findings and updates in patient accounts, ensuring records are complete, up to date, and compliant with HIPAA requirements • Manage correspondence through, mail and email in a professional and courteous manner • Maintain productivity and accuracy while handling a high volume of research tasks and meeting defined deadlines • Additional job duties as assigned

🎯 Requirements

• High School Diploma or equivalent • Strong ability to multi‑task and manage competing priorities • Collaborative team player who works effectively across departments • Professional and courteous phone presence when outreach is required • Ability to remain calm, organized, and composed in a deadline‑driven environment • Solid computer proficiency; comfortable working with dual monitors and multiple systems. • Demonstrated attention to detail with strong follow‑through and accuracy • Previous experience interacting with the public or handling sensitive information is helpful. • Reliable, punctual, and accountable for individual work quality and outcomes • Quick learner who is comfortable asking questions and seeking clarification to ensure accuracy and compliance • Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

🏖️ Benefits

• Competitive salary, commensurate with experience • Comprehensive benefits package • 401(k) Plan