Field Service Engineer – TAP, Ambr

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $70k - $90k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

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Sartorius

WebsiteLinkedInAll Job Openings

10,000+ employees

Sartorius is a leading international partner of life sciences research and biopharmaceutical manufacturing.

📋 Description

• Execute installation, commissioning, calibration, preventative maintenance, and repair activities across a range of systems, ensuring reliable system performance • Act as a trusted partner to customers by managing on-site service activities, including system start-up and technical issue resolution • Document fault-finding data and provide structured feedback on product performance to customers and internal teams • Perform selected in-house service activities at the Delaware office as required • Ensure compliance with service procedures and maintain accurate records of system configurations, customer data, time, and expenses • Make informed decisions on equipment repairs in line with service level agreements and customer contracts • Collaborate with cross-functional teams to escalate complex issues to Product Support, Customer Support, and Hardware Resource Coordination • Travel extensively (up to ~80%) within the assigned territory to support installations, service, and customer needs

🎯 Requirements

• Associate degree in mechanical or electrical engineering, or equivalent military, trade school certification, or relevant hands-on experience • At least 2 years of experience in field service, commissioning, testing, or technical support within a high-tech engineering or manufacturing environment, ideally working with capital equipment • Solid expertise in electrical and mechanical fault-finding at system and component level, including AC/DC voltage measurement • Experience with automation, robotics, motors, conveyor systems, I/O modules, pneumatics, and electromechanical assemblies is advantageous • Strong ability to interpret mechanical and electrical schematics, and to configure PCs and install software and firmware (Windows-based systems) • Knowledge of calibration processes (e.g., temperature, volume) and exposure to GMP environments, cleanroom protocols, and bioprocessing applications such as cell culture and bioreactors is a plus • Valid driver’s license and ability to obtain a passport for customer travel requirements • Proven problem-solving skills, with the ability to independently manage service decisions and customer interactions • Strong communication skills with the ability to train customers and build effective working relationships • Comfortable using MS Office applications and maintaining accurate service documentation

🏖️ Benefits

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings • Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules • Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform • Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network” • Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs. • Intelligent Working Environment: Working in smart buildings with the latest technology and equipment. • Retirement Savings Plan: 401 k (with generous company match) • Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account • Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate • Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service