Head of Commercial Services

🔥 1 minute ago

🌐 Germany, Belgium, +3 more countries – Remote

🇩🇪 Germany – Remote 🇧🇪 Belgium – Remote 🇳🇱 Netherlands – Remote 🇬🇧 United Kingdom – Remote 🇫🇷 France – Remote

⏰ Full Time

🔴 Lead

👻 Ghost score 10%

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Sartorius

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

Sartorius is a leading international partner of life sciences research and biopharmaceutical manufacturing. The company focuses on simplifying progress from drug discovery to manufacturing, thereby improving access to better medicine. Sartorius provides innovative laboratory instruments and consumables through its Lab Products & Services division for research and quality control in pharmaceutical and biopharmaceutical companies, as well as academic research institutes. Its Bioprocess Solutions division offers a broad product portfolio centered on single-use solutions, aiding customers in the safe and efficient manufacturing of biotech medications, vaccines, and cell and gene therapies. Headquartered in Göttingen, Germany, Sartorius operates globally with around 60 production and sales sites and employs approximately 14,600 people.

📋 Description

• Define and implement the global service commercial strategy • Translate service offerings into value propositions, target audiences, and use cases • Drive sustainable service revenue growth and market relevance • Integrate service portfolio, sales execution, and channel strategies • Align commercial execution, priorities, and targets with global strategy • Define and manage the global partner and channel strategy for services • Establish partner roles, value propositions, enablement concepts, and governance models • Steer service commercial performance through targets, KPIs, and review cadences • Define and enforce service selling approaches, including bundling, attach, and commercial playbooks • Lead the Service Sales and Service Product Management organizations • Shape how service offerings are positioned and monetized across the customer journey

🎯 Requirements

• Bachelor’s degree in engineering or related technical discipline • Several years of experience in technical service or commercial environments such as Marketing and Sales, ideally within life science instrumentation, analytical systems, diagnostics, or automation • Experience including after-sales service for complex hardware–software systems • International experience driving service commercial or growth initiatives in regulated environments • Technical understanding of advanced instrumentation, system integration, calibration, and service processes • Familiarity with regulated device environments and compliance expectations, including ISO standards and safety and quality frameworks • Strong understanding of customer journeys, service usage, customer pain points, and value-based selling concepts • Strong strategic and analytical capabilities with demonstrated use of KPIs, service metrics, and data-driven decision making • Excellent collaboration and stakeholder management across regions and functions • Very good command of English, written and oral

🏖️ Benefits

• Opportunity to shape the Commercial Services strategy and drive Services business growth • Mentoring • Leadership programs • Talent Talks • Internal seminar offerings • Coaching for managers • Remote options • Flexible work schedules • Sabbaticals • Comprehensive onboarding, including a virtual online platform before joining • Welcome Workshops • Buddy as point of contact • Mutual support, team spirit and international collaboration • Communities on topics such as coaching, agile working and business women network