Customer Success Engineer

Job not on LinkedIn

🔥 2 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🧑‍🔧 Technical Customer Success Manager

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Satellite Office

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

📦 Logistics

📣 Marketing

✈️ Travel

Logistics • Marketing • Travel

Satellite Office is a Philippines-based employer and workspace services company that connects Filipino professionals with global clients. It offers premium, technologically equipped office locations across Metro Manila and Cebu and places employees in roles supporting major international brands. The company emphasizes employee engagement, continuous learning and development, competitive compensation and benefits, and a people-focused culture recognized by Great Place to Work®.

📋 Description

• Escalate and report to the Head of Security Engineering • Manage and ensure delivery of the Customer Success service offering, including Customer Success Reviews and Customer Success support • Conduct operational reviews by analyzing security configurations, assessing risks and service performance, identifying improvement opportunities, and delivering actionable recommendations • Assist with implementation, monitoring, and support of SIEM, EDR, Email/Web Security, and Cloud Security technologies • Respond to customer queries and escalations with accurate and timely resolution • Conduct initial troubleshooting, log analysis, and issue investigation • Maintain technical documentation and contribute to service transition artefacts • Participate in knowledge sharing, security research, and training initiatives • Engage professionally with customers to support ongoing service delivery • Escalate complex issues and contribute to root cause analysis and resolution tracking • Stay current on security best practices, emerging threats, and vendor technologies • Contribute to service offering improvements and maintain relevance in a changing security landscape

🎯 Requirements

• 1–3 years of experience in Security Engineering or IT Support with a focus on security • Preferably a Diploma in Security • Strong understanding of cyber-attack tactics, techniques and procedures and threat modelling • Staying up to date with the latest attacks and threat landscape changes • Understanding of Mimecast Email Security, CrowdStrike, Abnormal Email Security, DMARC, Microsoft Defender, and Secure Web Gateway Services such as Netskope and Zscaler • Technical experience in information security best practices, TCP/IP networking and routing fundamentals, Unix/Linux system administration, network troubleshooting, and intrusion detection/prevention • Knowledge of Microsoft architecture and network security framework • High activity rates, strong work ethic, ability to multitask and work to deadlines • Excellent Microsoft Office skills, including Word, Excel, and PowerPoint • Clear and professional communication • Strong problem-solving mindset and ownership of assigned tasks • Customer-oriented approach • Ability to manage competing tasks effectively • Commitment to continuous improvement

🏖️ Benefits

• Learning opportunities, mentoring, and support • Team-building events • Company-wide celebrations • Wellness programs • Continuous learning and development • Engaging employee programs • World-class office spaces • Opportunity to work directly with international clients and global brands

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume