L1 Service Desk Engineer

🔥 58 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

👷🏻‍♀️ Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Satellite Office

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

📦 Logistics

📣 Marketing

✈️ Travel

Logistics • Marketing • Travel

Satellite Office is a Philippines-based employer and workspace services company that connects Filipino professionals with global clients. It offers premium, technologically equipped office locations across Metro Manila and Cebu and places employees in roles supporting major international brands. The company emphasizes employee engagement, continuous learning and development, competitive compensation and benefits, and a people-focused culture recognized by Great Place to Work®.

📋 Description

• Resolve client incidents and service requests within documented L1 scope • Own tickets end to end within L1 capability • Restore service and provide clear communication about actions and next steps • Triage and escalate issues with complete technical and business context • Prioritize work, coordinate with peers, and support queue health • Communicate professionally with clients across all channels • Handle incidents and requests according to ITIL-based service management processes • Maintain data quality, classification accuracy, documentation, security, and audit compliance • Use and improve knowledge articles • Participate in the CSI framework by identifying process improvements and implementing approved solutions • Build technical capability through structured learning, hands-on problem solving, and escalation feedback • Progress technical, professional, or leadership capability along agreed career pathways

🎯 Requirements

• 1–2 years minimum of frontline technical support experience in IT environments • Ability to troubleshoot common technical issues independently and communicate solutions clearly to non-technical users • Strong working knowledge of Windows 10/11 desktop environments • Strong working knowledge of Microsoft 365 core applications: Outlook, Teams, OneDrive, and SharePoint • Basic networking knowledge: TCP/IP, DNS, DHCP, and connectivity troubleshooting • Familiarity with ITSM frameworks, preferably ITIL • Practical experience using ticketing systems such as ServiceNow or equivalent • Hands-on experience with remote support tools • Experience with Active Directory user administration, including password resets, account unlocking, and group membership • Basic endpoint management experience • Relevant foundational IT support certification such as CompTIA A+ or equivalent • Ability to learn new technologies quickly through self-directed study, hands-on experimentation, and practical application • Preferred certifications or experience include Microsoft 365 Fundamentals (MS-900), ITIL 4 Foundation, CompTIA Network+, or managed services/MSP experience • Strong communication, client service, accountability, independent work, collaboration, judgement, integrity, and confidentiality skills

🏖️ Benefits

• Learning opportunities, mentoring, and support for career development • Team-building experiences and company-wide celebrations • Wellness programs • World-class office spaces in premium business hubs • Opportunities to work directly with international clients and global brands • Continuous learning and development • Engaging employee programs • Vibrant and inclusive workplace culture