Data Center Engineer

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October 27

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Sauce Labs

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SaaS • Enterprise • Software Development

Sauce Labs is a leading platform for automated testing and error monitoring, designed to streamline the development and delivery of high-quality web and mobile applications at enterprise scale. The company offers a wide range of solutions, including cross-browser testing, mobile app distribution, and performance insights, to help developers and QA teams optimize the CI/CD pipeline. Sauce Labs' platform supports thousands of device, browser, and OS configurations, enabling businesses to ensure their applications work seamlessly across all environments. With a focus on scalability, secure app distribution, and detailed error reporting, Sauce Labs empowers organizations to accelerate release cycles, enhance developer productivity, and improve end-user experiences.

201 - 500 employees

Founded 2008

☁️ SaaS

🏢 Enterprise

💰 Venture Round on 2022-06

📋 Description

• Assist with racking, stacking, and cabling of servers, switches, and storage devices. • Help set up mobile device testing infrastructure in device farm environments. • Support basic hardware installations, upgrades, and physical maintenance. • Monitor and report on power usage and rack-level connectivity. • Perform basic diagnostics on hardware and cables. • Provide hands-on support under guidance from remote engineers (smart hands). • Maintain and update asset inventory systems. • Monitor alerts and escalate incidents as needed. • Follow established protocols for physical access to data center environments. • Escort vendors and visitors as required and log access appropriately. • Track equipment shipments and log hardware check-ins/outs. • Assist with regular inventory audits and organization of parts/tools. • Help process RMAs and coordinate return of faulty hardware. • Maintain accurate records of tasks, installations, and incidents. • Contribute to knowledge base updates and process documentation as needed. • Help prepare and organize real mobile devices for lab and device farm environments. • Follow instructions to connect and maintain devices used for testing purposes. • Assist teams by gathering logs and reporting basic device or connectivity issues across Android, iOS, and other platforms. • Provide hands-on support for Linux, macOS, Android, and iOS systems as instructed. • Use remote management tools like iDRAC, iLO, or similar interfaces to perform basic checks or reboots under direction. • Monitor infrastructure using predefined dashboards and tools (e.g., Prometheus, Zabbix, Nagios) and escalate alerts as needed.

🎯 Requirements

• 0–2 years of experience in a technical, data center, or IT support role. • Familiarity with basic IT hardware concepts (servers, networking gear, cabling). • Interest in physical infrastructure and hands-on technical work. • Understanding of TCP/IP basics and cable types (fiber, copper). • Comfortable using standard tools and following technical documentation. • Ability to lift and move equipment safely and follow safety protocols. • Willingness to travel domestically up to 20% of the time to support in-person collaboration with your team and to provide hands-on support for remote data center locations. • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred or equivalent practical experience.

🏖️ Benefits

• Security responsibilities at Sauce • Health and safety support for employees • Equal Opportunity employer with a commitment to diversity