Executive Operations Assistant

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Sauti Contact Center

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

☁️ SaaS

B2B • Customer Service • SaaS

Sauti Contact Center is a tech-driven customer service provider that enhances customer engagement through AI-powered solutions. By leveraging advanced technology, Sauti optimizes communication channels, offers seamless multi-channel support, and utilizes data analytics to improve service delivery. Their focus on responsiveness and efficiency aims to create positive customer experiences while supporting businesses in areas such as lead conversion, data management, and customer retention.

📋 Description

• Maintain a central and accurate list of the Executive’s active tasks, projects, commitments, and follow-ups. • Break larger instructions into clear, manageable action items. • Assign deadlines, priorities, owners, and next steps to each task. • Track multiple tasks across different businesses, clients, vendors, employees, and partners. • Follow up with responsible individuals until work is completed. • Record updates, delays, decisions, and outstanding requirements. • Identify tasks that are stalled and take appropriate action to move them forward. • Escalate urgent matters or serious delays before they become larger problems. • Help organize the Executive’s daily, weekly, and long-term priorities. • Maintain reminders for meetings, deadlines, payments, appointments, and commitments. • Coordinate meetings across Kenya, U.S., and other international time zones. • Prepare agendas, meeting notes, action items, and follow-up lists. • Ensure that commitments made during meetings or conversations are recorded and acted upon. • Communicate professionally through phone calls, email, WhatsApp, SMS, online chat, and video meetings. • Schedule and confirm meetings, calls, appointments, and reminders. • Prepare and format professional documents, reports, letters, proposals, invoices, presentations, and spreadsheets. • Conduct online research on companies, products, services, vendors, travel options, business opportunities, software, and other assigned topics. • The assistant may be required to coordinate activities across multiple businesses and projects.

🎯 Requirements

• Excellent computer skills. • Must be very comfortable working on a computer for most of the working day. • Good typing speed with strong accuracy. • Ability to learn new software and online platforms quickly. • Strong internet research skills. • Experience using email, web browsers, cloud storage, online forms, calendars, and video-conferencing platforms. • Competence with Microsoft Office, including Word, Excel, PowerPoint, and Outlook. • Competence with Google Workspace, including Gmail, Google Docs, Google Sheets, Google Calendar, and Google Drive. • Comfortable using WhatsApp Web and other online communication platforms. • Familiarity with task management, CRM, or project-management systems. • Willingness to learn platforms such as Zoho, Microsoft Dynamics 365, ChatGPT, Microsoft Teams, Zoom, Google Meet, and other business tools. • Strong spoken and written English. • Clear and professional telephone communication. • Ability to write professional emails and WhatsApp messages. • Ability to listen carefully, understand instructions, and ask relevant questions when necessary. • Ability to communicate confidently with senior professionals, clients, vendors, and team members. • Ability to summarize complex or lengthy information clearly. • Excellent attention to detail. • Strong time-management and prioritization skills. • Ability to maintain accurate records and trackers. • Ability to remember and follow through on commitments. • Ability to work across multiple businesses and projects without becoming confused. • Ability to distinguish between urgent tasks and tasks that can wait. • Ability to work methodically even when priorities change. • Honest and trustworthy. • Reliable and punctual. • Highly organized. • Responsible with time. • Proactive rather than passive. • Comfortable taking ownership of tasks. • Persistent when following up with people. • Able to work with limited supervision. • Willing to accept feedback and make corrections. • Calm under pressure. • Flexible and adaptable. • Professional in appearance, conduct, and communication. • Careful with confidential information. • Able to admit when they do not know something and then take steps to learn it. • Focused on producing accurate results. • Able to solve routine problems independently. • Interested in continuous learning and professional growth.

🏖️ Benefits

• Company-paid internet allowance to support reliable remote work. • Fully remote position , eliminating daily commuting costs and travel time. • Direct exposure to business leadership , decision-making, operations, technology, client management, and entrepreneurship. • Opportunity to learn modern business systems , including CRM platforms, task-management tools, cloud applications, artificial intelligence tools, and automation platforms. • Varied and meaningful work across technology, customer service, business development, operations, travel, consulting, and other growing business areas. • Practical professional development in communication, organization, project coordination, research, executive support, and problem-solving. • Opportunity for increased responsibility and salary growth based on performance, reliability, capability, and business expansion. • Potential for long-term employment for a dependable person who becomes a trusted and valuable member of the team. • Flexible work scheduling , with agreed working hours that may be adjusted between Kenya and U.S. business hours when required. • Greater independence and ownership , allowing the successful candidate to build confidence and demonstrate initiative rather than performing only repetitive administrative work. • Professional mentorship and guidance through direct involvement in real business challenges, projects, and decisions. • Exposure to international clients, partners, and working environments , providing valuable experience beyond the local market. • Opportunity to build a strong professional track record by helping manage important projects, coordinate multiple stakeholders, and deliver measurable results. • Recognition for strong performance , initiative, accuracy, and consistent follow-through.