Platform Support Engineer

🕒 February 17

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏗️ Platform Engineer

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Saviynt

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2010

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

💰 $130M Private Equity Round on 2021-09

SaaS • Cybersecurity • Enterprise

Saviynt is a leading provider of cloud-based identity and access management (IAM) solutions. Their platform, known as the Identity Cloud, offers comprehensive identity governance, administration, and application access governance. Saviynt's solutions focus on secure identity management, ensuring compliance, modernizing legacy systems, and supporting multi-cloud environments. They serve a wide range of industries including healthcare, financial services, and government sectors. Leveraging AI/ML, Saviynt provides in-depth insights and analytics for enhanced identity security. They are recognized for their robust capabilities in identity governance and administration, helping organizations to efficiently manage and protect employee, contractor, partner, and machine identities.

📋 Description

• Strong pod-level troubleshooting skills in AKS/EKS (not just restarting pods). • Analyze application and DB (RDS, MySQL) performance issues. • Oversee the monitoring of our SaaS applications and underlying infrastructure (Kubernetes on AWS and Azure, VPN connections, customer applications, Elastic Search, MySQL) for alerts and performance issues. • Ensure adherence to defined SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) for operational performance. • Plan and coordinate scheduled maintenance activities with minimal impact to service availability.

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. • Minimum of 3+ years of experience in IT/Cloud operations and application support (specifically Java apps), with knowledge of cloud infrastructure (AWS and Azure). • Strong experience with application support (Java, Grails, Hibernate) and performance analysis in a production environment, able to pinpoint a performance degradation through analysis. • Strong understanding of cloud computing concepts, architectures, and services on both AWS and Azure platforms. • Working knowledge of containerization and orchestration technologies, specifically Kubernetes. • Experience managing and troubleshooting network connectivity, including VPNs and connections to external networks. • Familiarity with monitoring tools and practices, with experience in setting up and responding to alerts. • Hands-on experience with log management and analysis tools, preferably Elastic Search. • Working knowledge of database systems, preferably MySQL, including L2 troubleshooting and performance monitoring. • Experience with ITSM (IT Service Management) systems, preferably FreshService, including incident, problem, and service request management processes. • Excellent problem-solving, analytical, and troubleshooting skills with a data-driven approach. • Strong communication (written and verbal), interpersonal, and presentation skills. • Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment. • Experience in developing and documenting operational procedures and runbooks. • Experience with automation tools and scripting languages (e.g., Python, Bash) is a plus. • Experience working in a SaaS environment is highly desirable.

🏖️ Benefits

• Complete security & privacy literacy and awareness training during onboarding and annually thereafter • Review and adhere to Information Security/Privacy Policies and Procedures