Platform Support Manager

Job not on LinkedIn

November 13

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $170k - $221k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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Saviynt

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SaaS • Cybersecurity • Enterprise

Saviynt is a leading provider of cloud-based identity and access management (IAM) solutions. Their platform, known as the Identity Cloud, offers comprehensive identity governance, administration, and application access governance. Saviynt's solutions focus on secure identity management, ensuring compliance, modernizing legacy systems, and supporting multi-cloud environments. They serve a wide range of industries including healthcare, financial services, and government sectors. Leveraging AI/ML, Saviynt provides in-depth insights and analytics for enhanced identity security. They are recognized for their robust capabilities in identity governance and administration, helping organizations to efficiently manage and protect employee, contractor, partner, and machine identities.

501 - 1000 employees

Founded 2010

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

💰 $130M Private Equity Round on 2021-09

📋 Description

• Oversee the Level 2/3 technical teams responsible for the rapid resolution of complex issues impacting the SaaS platform and its underlying cloud infrastructure. • Drive continuous improvement across all operational workflows, including incident response, escalation paths, and formal problem management. • Own and report on key operational metrics (e.g., OLA compliance, time-to-resolution, Mean Time To Restore). • Collaborate directly with Site Reliability Engineering (SRE) and Product Engineering teams to improve platform observability. • Lead, mentor, and develop a geographically diverse team of platform engineers and specialists. • Establish and maintain clear operational boundaries and Service Level Expectations (SLEs) with internal partners.

🎯 Requirements

• Minimum 5-7 years of experience in a high-volume, global SaaS support or operations environment. • Minimum 2-3 years of direct people management experience, preferably with a large, geographically diverse team. • Deep technical proficiency in cloud platforms (e.g., AWS, Azure, GCP), Kubernetes, MySQL, and data tooling like OpenSearch, as well as general log analysis/APM tools. • Strong process knowledge in Incident, Problem, and Change Management. • Proven ability to implement and drive process adherence, particularly in environments focused on scaling operations. • Exceptional communication skills, both written and verbal, for technical and executive audiences. • Proven experience in managing and reducing technical debt within a platform. • Experience in supporting a large-scale, enterprise SaaS platform. • Background in driving continuous improvement and operational excellence initiatives. • Prior experience supporting an Identity and Access Management or Governance platform. • FedRAMP experience or familiarity with compliance frameworks.