Technical Support Engineer

🕒 February 17

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

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Saviynt

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2010

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

💰 $130M Private Equity Round on 2021-09

SaaS • Cybersecurity • Enterprise

Saviynt is a leading provider of cloud-based identity and access management (IAM) solutions. Their platform, known as the Identity Cloud, offers comprehensive identity governance, administration, and application access governance. Saviynt's solutions focus on secure identity management, ensuring compliance, modernizing legacy systems, and supporting multi-cloud environments. They serve a wide range of industries including healthcare, financial services, and government sectors. Leveraging AI/ML, Saviynt provides in-depth insights and analytics for enhanced identity security. They are recognized for their robust capabilities in identity governance and administration, helping organizations to efficiently manage and protect employee, contractor, partner, and machine identities.

📋 Description

• Communicate with end users and business stakeholders to clearly explain reported issues, impact, and recommended solutions • Perform in-depth technical analysis for production incidents, including resolution and root cause analysis (RCA) • Publish knowledge articles for incidents and service requests; create and maintain technical documentation and standard operating procedures (SOPs) • Identify, debug, and troubleshoot break-fix issues through to full resolution • Respond to and resolve issues within agreed service-level agreements (SLAs) • Work closely with Engineering and DevSecOps teams to support IAM and CPAM service offerings • Identify recurring issues and contribute to automation, runbooks, and knowledge reuse to improve operational efficiency

🎯 Requirements

• Strong domain expertise in Identity and Access Management (IAM) • Hands-on experience configuring and deploying one or more IAM tools such as Saviynt, SailPoint, Oracle Identity Manager (OIM), or IBM ISIM • Experience invoking REST/SOAP web services using tools like Postman • Database experience, including SQL and database operations • Strong hands-on scripting experience (e.g., Shell, JavaScript, Python, Groovy) • Working knowledge of operating systems such as Linux, Unix, and Windows • Prior experience with integrations, and provisioning workflows across enterprise target system • Minimum 2 years of experience implementing or supporting IAM / IGA or related solutions

🏖️ Benefits

• Complete security & privacy literacy and awareness training during onboarding and annually thereafter • Review Information Security/Privacy Policies and Procedures annually