Customer Service Representative

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January 31

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The Savvy Staffing Co.

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Recruitment • B2B • Enterprise

The Savvy Staffing Co. is a recruitment agency dedicated to connecting exceptional talent with thriving businesses. With a focus on excellence, integrity, and collaboration, the company aims to provide strategic and personalized staffing solutions that empower both clients and candidates. Their commitment is to foster growth, innovation, and long-term success through ethical and effective recruitment practices.

2 - 10 employees

Founded 2023

🎯 Recruiter

🤝 B2B

🏢 Enterprise

📋 Description

• This is a remote position. • We are seeking a dedicated and customer-focused Customer Service Representative to join our call center team. • In this role, you will be responsible for handling inbound and outbound calls, resolving customer inquiries, providing product/service information, and ensuring an excellent customer experience. • The ideal candidate is a strong communicator, problem-solver, and able to work efficiently in a fast-paced environment. • Answer incoming calls and respond to customer inquiries in a professional manner. • Provide accurate information about products, services, policies, and promotions. • Resolve customer issues efficiently, ensuring a high level of customer satisfaction. • Process orders, payments, refunds, and account updates as needed. • Document customer interactions, issues, and resolutions in the system. • Follow call scripts and guidelines while maintaining a natural and engaging conversation. • Escalate complex issues to the appropriate department or supervisor when necessary. • Meet or exceed performance metrics such as call handling time, customer satisfaction, and issue resolution rates. • Stay updated on company policies, procedures, and product/service changes. • Handle high call volumes while maintaining quality and professionalism.

🎯 Requirements

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred) • Previous experience in a customer service or call center environment is a plus • Strong verbal and written communication skills • Ability to handle difficult customers and resolve conflicts professionally • Proficiency in basic computer applications (CRM systems, Microsoft Office, etc.) • Excellent problem-solving skills and attention to detail • Ability to work in a fast-paced, high-volume call center environment • Dependable with a strong work ethic and punctuality • Experience in industry-specific knowledge if applicable, e.g., retail, healthcare, banking, telecommunications (preferred) • Bilingual abilities (preferred but not required) • Familiarity with call center metrics and KPIs