Enterprise Service Desk Analyst

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🕒 May 23

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ScalableOS

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

☁️ SaaS

B2B • SaaS • Staffing

ScalableOS is a premier offshore staffing partner specializing in custom offshoring solutions for Managed Service Providers (MSPs) and Tax & Accounting firms. Based in the Philippines, ScalableOS provides dedicated teams that work as an extension of its clients' operations, ensuring full integration and management. The company focuses on delivering cost-effective solutions while maintaining a high standard of expertise, enabling businesses to maximize efficiency and performance through tailor-made staffing solutions.

📋 Description

• Provide first and second-level support for Microsoft 365, Active Directory, Intune, and Azure. • Troubleshoot and resolve issues related to Windows Servers, DNS, DHCP, and TCP/IP. • Support client onboarding/offboarding processes, including user account and permissions management. • Monitor systems, perform patching, and apply preventative maintenance. • Document incidents, requests, resolutions, and technical processes accurately. • Escalate complex issues to senior engineers or specialized teams as needed. • Assist in the implementation of security initiatives, including MFA and endpoint protection. • Provide professional, client-facing communication to ensure positive end-user experiences. • Contribute to projects, migrations, and system improvements as required.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred). • Minimum 3 years of IT experience (2 years acceptable with strong certifications). • Technical proficiency in: Microsoft 365, Active Directory, Intune, Azure, Networking fundamentals (DNS, DHCP, TCP/IP). • Microsoft certifications required: MS-900, AZ-900, AZ-104. • Strong client-facing communication skills with the ability to explain technical issues to non-technical users. • Prior experience in MSP or enterprise environments highly preferred.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options