ScalableOS
B2B • SaaS • Staffing
ScalableOS is a premier offshore staffing partner specializing in custom offshoring solutions for Managed Service Providers (MSPs) and Tax & Accounting firms. Based in the Philippines, ScalableOS provides dedicated teams that work as an extension of its clients' operations, ensuring full integration and management. The company focuses on delivering cost-effective solutions while maintaining a high standard of expertise, enabling businesses to maximize efficiency and performance through tailor-made staffing solutions.
L2 Service Desk Engineer
Job not on LinkedIn
July 11
ScalableOS
B2B • SaaS • Staffing
ScalableOS is a premier offshore staffing partner specializing in custom offshoring solutions for Managed Service Providers (MSPs) and Tax & Accounting firms. Based in the Philippines, ScalableOS provides dedicated teams that work as an extension of its clients' operations, ensuring full integration and management. The company focuses on delivering cost-effective solutions while maintaining a high standard of expertise, enabling businesses to maximize efficiency and performance through tailor-made staffing solutions.
📋 Description
• Service Desk team members are the first representatives of company to help customers get back to work as quickly as possible after experiencing technical problems. • They ensure that customers are safe and supported in their computing environment. • A Service Desk Engineer is an excellent problem solver with a strong technical background and an empathetic ear for customers’ issues. • As the first point of contact for most new customer issues, the Service Desk is pivotal in assuring prompt, thorough issue resolution and outstanding customer satisfaction. • Communication with customers as required: keeping them informed of incidental progress, notifying them of impending changes or agreed outages. • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
🎯 Requirements
• 5+ years of experience in IT support roles • Industry certifications, Associate’s degree, and/or Bachelor’s degree a plus • Familiarity with SLAs and SLA Management • Experience in managing Active Directory, Exchange and Office 365; certification a plus • Experience with Exchange On-Premises a plus • Experience with Autotask or another PSA tool a plus • Experience with Datto RMM or another RMM a plus • Critical thinking/problem identification and solving • Troubleshooting skills • IT subject matter skills: infrastructure; line-of-business applications; end-user computer and accessory equipment; mobile devices • Time management • Ability to work under pressure • Communications skills: translating between user’s language and technical language for troubleshooting; customer service/customer care; interpersonal/rapport-building • Documentation skills
🏖️ Benefits
• Flexible work arrangements • Professional development
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