Manager, Systems Engineering

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October 18

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ScalableOS

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B2B • SaaS • Staffing

ScalableOS is a premier offshore staffing partner specializing in custom offshoring solutions for Managed Service Providers (MSPs) and Tax & Accounting firms. Based in the Philippines, ScalableOS provides dedicated teams that work as an extension of its clients' operations, ensuring full integration and management. The company focuses on delivering cost-effective solutions while maintaining a high standard of expertise, enabling businesses to maximize efficiency and performance through tailor-made staffing solutions.

201 - 500 employees

🤝 B2B

☁️ SaaS

📋 Description

• Lead, mentor, and develop a team of systems engineers, conducting annual performance reviews and supporting their professional growth. • Manage team workflow, delegate tasks, and oversee project execution to ensure deadlines and service level agreements (SLAs) are met. • Foster a collaborative and positive team environment that encourages knowledge sharing and high performance. • Lead the design, implementation, and support of new technology projects, from initial scoping and client onboarding to final delivery. • Take ownership of our multi-tenant infrastructure, including VMware, Proxmox, and cloud environments in Azure. • Proactively monitor our systems with CheckMK, manage storage on Pure Storage and HPE, and ensure the health of our Citrix delivery platforms as well as other Key technologies. • Act as a final escalation point for complex technical issues, performing deep-dive root cause analysis and collaborating with support teams to ensure timely resolution. • Work closely with a team of skilled engineers to share knowledge, improve processes, and evaluate emerging technologies. • Participate in a rotating on-call schedule to provide after-hours support for critical infrastructure. • Ability to work Weekends for project roll outs, Maintenance tasks etc.

🎯 Requirements

• A minimum of 8 years in a system engineering role, with a strong preference for experience in a Managed Services Provider (MSP) environment. • A minimum 2-3 years of experience in a formal leadership role, including people management, mentorship, and team development • You are a logical thinker with a talent for identifying the root cause of an issue and implementing effective, long-term solutions. • You are a self-starter who can work independently but also knows when to engage the team to mitigate risk and achieve project goals. • You perform well under pressure and can manage priorities effectively, even with short deadlines. • Industry certifications like Azure Solutions Architect Expert, MCSE, VCP, or CCP are highly desirable. • You must be able to work Eastern Time (EST) business hours and be available for occasional night/weekend work as part of the on-call rotation.

🏖️ Benefits

• Full Philippine Statutory Benefits • 13th Month Pay • De Minimis Allowance • Night Shift Differential Pay • Paid Time Off (PTO) • Health Insurance • Life Insurance (maximum of PHP 3M coverage) • Company-Provided Equipment