NOC Engineer

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October 14

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ScalableOS

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B2B • SaaS • Staffing

ScalableOS is a premier offshore staffing partner specializing in custom offshoring solutions for Managed Service Providers (MSPs) and Tax & Accounting firms. Based in the Philippines, ScalableOS provides dedicated teams that work as an extension of its clients' operations, ensuring full integration and management. The company focuses on delivering cost-effective solutions while maintaining a high standard of expertise, enabling businesses to maximize efficiency and performance through tailor-made staffing solutions.

201 - 500 employees

🤝 B2B

☁️ SaaS

📋 Description

• Monitor and respond to alerts from networking and server infrastructure. • Interpret and troubleshoot issues such as high CPU utilization, full C drives, and other system-level concerns. • Manage and log into networking switches (Cisco, Ruckus, Extreme, Juniper, Aruba) to adjust port settings and statuses. • Monitor and manage WatchGuard firewalls, including VPN and IPSEC tunnel health. • Utilize monitoring platforms such as PRTG (customer-facing NMS), Zabbix (for select customers), and NinjaOne (for ticket creation). • Use ConnectWise for remote desktop and endpoint management. • (Occasionally) Interact with ManageEngine depending on shift and workload. • Escalate unresolved issues as needed, while maintaining ownership and follow-through. • Communicate effectively via written updates, phone calls, and ticketing systems to ensure customers are informed and reassured.

🎯 Requirements

• 5+ years of experience in NOC • Prior experience in an MSP (Managed Service Provider) environment is highly preferred. • Strong knowledge of both networking and server infrastructure with the ability to distinguish and resolve issues on either. • Hands-on experience with network devices from Cisco, Ruckus, Extreme, Juniper, and Aruba. • Working knowledge of WatchGuard firewalls, VPNs, and tunnel monitoring. • Proficient with monitoring tools such as PRTG, Zabbix, and NinjaOne. • Familiarity with ConnectWise and remote management best practices. • Excellent written and verbal communication skills. • Comfortable handling customer interactions in a professional and courteous manner. • Experience in after-hours or on-call support roles. • Strong organizational skills and the ability to manage time and priorities independently. • Nice to have o Industry certifications (e.g., CCNA, CompTIA Network+, or equivalent) are a plus but not required.

🏖️ Benefits

• Full Philippine Statutory Benefits • 13th Month Pay • De Minimis Allowance • Night Shift Differential Pay • Paid Time Off (PTO) • Health Insurance • Life Insurance (maximum of PHP 3M coverage) • Company-Provided Equipment