Service Desk Consultant

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May 11

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ScalableOS

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B2B • SaaS • Staffing

ScalableOS is a premier offshore staffing partner specializing in custom offshoring solutions for Managed Service Providers (MSPs) and Tax & Accounting firms. Based in the Philippines, ScalableOS provides dedicated teams that work as an extension of its clients' operations, ensuring full integration and management. The company focuses on delivering cost-effective solutions while maintaining a high standard of expertise, enabling businesses to maximize efficiency and performance through tailor-made staffing solutions.

201 - 500 employees

🤝 B2B

☁️ SaaS

📋 Description

• Providing proactive and reactive remote technical support to clients via telephone, email, and remote control. • Managing, installing, configuring, and troubleshooting hardware and software for various systems and devices. • Responding to monitoring alerts and performing computer/account maintenance. • Providing technical support to end-users for computer and network-related issues. • Managing cloud-based backups and virtual servers through remote access tools. • Documenting work performed and maintaining up-to-date client documentation. • Collaborating with Service Desk, Field, and Project Consultants to implement projects.

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field • 3–5 years of hands-on experience supporting Microsoft-based IT environments for small and mid-size businesses • Prior experience in a Managed Services Provider (MSP) environment and/or IT consulting experience • Proficiency in installing and maintaining Azure cloud-based infrastructures • Training in network administration, user and computer account management, security and permissions, group policies, operating systems, virtualization, backup and storage solutions, email and endpoint security, firewalls and wireless access points, remote access, cloud platforms, remote monitoring, and ticketing systems • Current relevant certifications from vendors such as Microsoft and CompTIA is preferred.

🏖️ Benefits

• Remote work options