Scale Army Careers
11 - 50 employees
Founded 2021
🎯 Recruiter
🤝 B2B
Recruitment • B2B
Scale Army Careers is a remote-first recruiting and talent placement service that matches experienced marketing, sales, and technical professionals outside the U. S. (primarily Latin America and Africa) with high-growth U. S. companies. They handle candidate screening (including application forms, video interviews, take-home assignments), contract and payment administration, and provide ongoing support and onboarding guidance while placements work directly with client companies. Roles are typically full-time remote positions paid in USD through payroll platforms like Deel.
Client Operations and Program Coordinator
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Scale Army Careers
11 - 50 employees
Founded 2021
🎯 Recruiter
🤝 B2B
Recruitment • B2B
Scale Army Careers is a remote-first recruiting and talent placement service that matches experienced marketing, sales, and technical professionals outside the U. S. (primarily Latin America and Africa) with high-growth U. S. companies. They handle candidate screening (including application forms, video interviews, take-home assignments), contract and payment administration, and provide ongoing support and onboarding guidance while placements work directly with client companies. Roles are typically full-time remote positions paid in USD through payroll platforms like Deel.
📋 Description
• Support delivery of client cohorts and learning programs. • Track participant engagement and attendance. • Monitor completion of assigned actions and follow-up activities. • Assist with program audits and quality checks. • Coordinate program communications and reminders. • Support weekly content and replay distribution. • Manage recurring community engagement activities. • Publish approved community posts and announcements. • Monitor community questions and route issues appropriately. • Encourage participation and engagement within client communities. • Assist with community organization and maintenance. • Coordinate onboarding and scheduling activities for new clients. • Track unscheduled participants and proactively follow up. • Schedule group sessions, workshops, and cohort events. • Manage scheduling logistics and calendar coordination. • Monitor and respond to inbound support inquiries. • Maintain accurate records and reporting dashboards. • Track operational KPIs and participant metrics. • Support client follow-up and engagement initiatives. • Escalate client concerns when appropriate. • Maintain HubSpot data integrity. • Review and update pipeline records. • Track onboarding progress and status updates. • Document processes and identify opportunities for improvement.
🎯 Requirements
• 2+ years of experience in operations, program coordination, client success, administrative support, or related roles. • Experience working within documented processes and systems. • Experience supporting online communities. • Experience coordinating events, cohorts, workshops, or training programs. • Experience working remotely with distributed teams. • Experience maintaining records, reporting dashboards, and participant metrics. • Familiarity with KPI tracking and operational reporting. • Experience with HubSpot and Circle is preferred.
🏖️ Benefits
• Fully Remote • Work during U.S. business hours aligned with client’s time zone
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