Scale Army Careers
11 - 50 employees
Founded 2021
🎯 Recruiter
🤝 B2B
Recruitment • B2B
Scale Army Careers is a remote-first recruiting and talent placement service that matches experienced marketing, sales, and technical professionals outside the U. S. (primarily Latin America and Africa) with high-growth U. S. companies. They handle candidate screening (including application forms, video interviews, take-home assignments), contract and payment administration, and provide ongoing support and onboarding guidance while placements work directly with client companies. Roles are typically full-time remote positions paid in USD through payroll platforms like Deel.
Customer Operations – Implementation Manager
Job not on LinkedIn
🔥 0 minutes ago
🇪🇬 Egypt – Remote
💵 $1.5k - $1.8k / month
⏳ Contract/Temporary
🟡 Mid-level
🟠 Senior
🛠️ Implementation Specialist
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Scale Army Careers
11 - 50 employees
Founded 2021
🎯 Recruiter
🤝 B2B
Recruitment • B2B
Scale Army Careers is a remote-first recruiting and talent placement service that matches experienced marketing, sales, and technical professionals outside the U. S. (primarily Latin America and Africa) with high-growth U. S. companies. They handle candidate screening (including application forms, video interviews, take-home assignments), contract and payment administration, and provide ongoing support and onboarding guidance while placements work directly with client companies. Roles are typically full-time remote positions paid in USD through payroll platforms like Deel.
📋 Description
• Coordinate the implementation process from signed contract through successful customer launch. • Schedule and manage kickoff meetings, onboarding sessions, and implementation calls. • Collect, validate, and organize onboarding documentation and customer information. • Coordinate customer training sessions and monitor implementation milestones. • Ensure customers successfully launch according to established timelines. • Serve as the primary operational point of contact during onboarding and implementation. • Manage customer communications related to onboarding, implementation, training, and follow-up activities. • Maintain implementation documentation, SOPs, and operational workflows. • Monitor customer progress and proactively identify operational gaps. • Receive, triage, and coordinate technical support requests. • Collaborate with Product and Engineering teams to resolve customer issues. • Monitor support tickets through resolution and confirm successful issue resolution with customers. • Provide proactive communication throughout the support lifecycle. • Manage customer workflows and records within HubSpot or similar CRM platforms. • Build, maintain, and optimize operational automations. • Maintain accurate implementation dashboards and customer records. • Document internal processes and continuously improve operational efficiency. • Conduct 30-, 60-, and 90-day customer check-ins. • Track customer health, adoption, and engagement metrics. • Identify at-risk customers and coordinate proactive engagement strategies. • Support customer renewals through operational planning and cross-functional collaboration.
🎯 Requirements
• 3+ years of experience in customer operations, implementation management, or a related operational role. • Experience coordinating cross-functional teams including Sales, Product, Engineering, and Customer Success. • Experience managing customer onboarding and implementation projects. • Experience working with CRM platforms, preferably HubSpot. • Experience managing multiple projects, priorities, and deadlines simultaneously.
🏖️ Benefits
• Health insurance • Professional development opportunities
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