Customer Service Representative

🔥 14 hours ago

🌐 Egypt, Argentina, +3 more countries – Remote

🇪🇬 Egypt – Remote 🇦🇷 Argentina – Remote 🇪🇹 Ethiopia – Remote 🇿🇦 South Africa – Remote 🇳🇬 Nigeria – Remote

💵 $700 - $1.2k / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Scale Army Careers

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Scale Army Careers is a remote-first recruiting and talent placement service that matches experienced marketing, sales, and technical professionals outside the U. S. (primarily Latin America and Africa) with high-growth U. S. companies. They handle candidate screening (including application forms, video interviews, take-home assignments), contract and payment administration, and provide ongoing support and onboarding guidance while placements work directly with client companies. Roles are typically full-time remote positions paid in USD through payroll platforms like Deel.

📋 Description

• Serve as the first point of contact for customers via phone, email, chat, and other communication channels • Assist with orders, products, pricing, shipping, freight, returns, warranties, and account-related questions • Provide clear and proactive customer updates throughout the resolution process • Process customer orders and related transactions accurately in company systems • Support order changes, cancellations, returns, replacements, refunds, claims, and related transactions • Begin with order acknowledgements and shipment updates before progressing to more complex inquiries and transactions • Coordinate shipments and deliveries with carriers, branches, vendors, Supply Chain, and internal teams • Research and resolve issues involving orders, deliveries, freight, billing, product availability, and warranty claims • Escalate complex situations to senior representatives when appropriate • Support e-commerce and inside sales activities, including order confirmations, tracking requests, and customer follow-up • Maintain accurate customer records, order documentation, and case notes • Collaborate with Sales, Freight, Branches, Operations, Supply Chain, and other departments • Follow customer service policies, procedures, quality standards, service levels, and performance expectations • Identify recurring customer issues and communicate trends or process-improvement opportunities to leadership • Provide additional cross-functional support as assigned • Complete the application form and submit a video using the same email as the application

🎯 Requirements

• Entry-level role; previous experience is not required • Background or genuine interest in customer service, order support, or e-commerce is a plus • Experience with HubSpot, Adobe Commerce Cloud, or a similar CRM or e-commerce platform is a plus • Experience in a product, distribution, or supply-chain-oriented customer service environment is a plus • Familiarity with order management, freight and logistics, or warranty and returns processes is a plus • Experience using AI-assisted support or productivity tools is a plus • Strong attention to detail and accuracy when processing orders and documenting customer interactions • Ability to learn and work across multiple systems • Familiarity with HubSpot, Adobe Commerce Cloud, and Google Workspace is a plus • Strong organizational skills and ability to manage multiple requests • Dependable follow-through from initial customer inquiry through resolution • Proactive, customer-first approach • Willingness to learn new processes, systems, and tools • Must be available to work 9:00 AM–5:00 PM CST / U.S. business hours aligned with the client’s time zone • Resume must be submitted in English and PDF format • Application requires a video showcasing skill sets

🏖️ Benefits

• Fully remote work arrangement • Opportunity to develop customer service experience • Exposure to order support, e-commerce, shipping, fulfillment, and cross-functional operations • Opportunity to expand responsibilities over time • Opportunity to learn new processes, systems, and tools