Scale Army Careers
11 - 50 employees
Founded 2021
💼 Consulting
📣 Marketing
📦 Logistics
Consulting • Marketing • Logistics
Scale Army Careers is a remote-first recruiting and talent placement service that matches experienced marketing, sales, and technical professionals outside the U. S. (primarily Latin America and Africa) with high-growth U. S. companies. They handle candidate screening (including application forms, video interviews, take-home assignments), contract and payment administration, and provide ongoing support and onboarding guidance while placements work directly with client companies. Roles are typically full-time remote positions paid in USD through payroll platforms like Deel.
Customer Service Representative
🔥 0 minutes ago
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Scale Army Careers
11 - 50 employees
Founded 2021
💼 Consulting
📣 Marketing
📦 Logistics
Consulting • Marketing • Logistics
Scale Army Careers is a remote-first recruiting and talent placement service that matches experienced marketing, sales, and technical professionals outside the U. S. (primarily Latin America and Africa) with high-growth U. S. companies. They handle candidate screening (including application forms, video interviews, take-home assignments), contract and payment administration, and provide ongoing support and onboarding guidance while placements work directly with client companies. Roles are typically full-time remote positions paid in USD through payroll platforms like Deel.
📋 Description
• Handle inbound customer calls and provide timely responses to inquiries • Resolve customer concerns and maintain a positive customer experience • Conduct outbound calls using provided lead lists • Support customers through live chat and Zoom calls • Manage customer inquiries and support tickets through Zendesk • Document customer interactions, issues, resolutions, and follow-ups • Track open concerns and ensure timely resolution • Maintain organized customer support records • Manage the customer pipeline through consistent follow-up • Track customer needs, outstanding requests, and next steps • Reconnect with customers when additional follow-up is required • Deliver support across phone, ticketing, chat, and video channels • Identify solutions based on customer needs • Identify appropriate upselling opportunities and connect customers with relevant services • Complete the application form and record a video showcasing skill sets
🎯 Requirements
• 1–2 years of experience in customer service, phone sales, or a similar customer-facing role • Experience handling inbound and outbound customer calls • Experience managing customer inquiries and resolving service-related issues • Experience using Zendesk or similar ticketing systems • Experience using CallTools or similar outbound dialing platforms • Strong verbal and written communication skills • Ability to communicate professionally and clearly with customers • Comfortable communicating via phone, live chat, email, and Zoom • Familiarity with Google Workspace, CRM systems, and basic business software • Ability to manage multiple customer conversations, follow-ups, and priorities • Strong attention to detail • Ability to identify upselling opportunities using a customer-focused approach • Ability to work remotely with reliable internet connectivity and appropriate equipment • Availability to work between 8:00 AM and 8:00 PM EST • Resume must be submitted in English and PDF format • Video must be submitted using the same email as the application
🏖️ Benefits
• Fully remote work from home • Opportunity to join a growing technology company • Hands-on experience across customer support, ticket management, outbound communication, and customer engagement
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