Customer Success Specialist

🔥 12 hours ago

🌐 Egypt, Argentina, +3 more countries – Remote

🇪🇬 Egypt – Remote 🇦🇷 Argentina – Remote 🇪🇹 Ethiopia – Remote 🇿🇦 South Africa – Remote 🇳🇬 Nigeria – Remote

💵 $1.4k - $1.8k / month

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Scale Army Careers

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Scale Army Careers is a remote-first recruiting and talent placement service that matches experienced marketing, sales, and technical professionals outside the U. S. (primarily Latin America and Africa) with high-growth U. S. companies. They handle candidate screening (including application forms, video interviews, take-home assignments), contract and payment administration, and provide ongoing support and onboarding guidance while placements work directly with client companies. Roles are typically full-time remote positions paid in USD through payroll platforms like Deel.

📋 Description

• Manage a dedicated portfolio of current B2B customer accounts as the primary strategic point of contact • Build long-term relationships to drive engagement, loyalty, and brand retention • Conduct regular account reviews and client check-ins to monitor account health and customer satisfaction • Identify and execute upsell and cross-sell opportunities within the existing client base • Recommend relevant product expansions to increase account revenue • Track revenue goals and work toward engagement and expansion targets • Serve as the primary escalation point for critical or complex customer issues • Coordinate with operations, shipping, and production teams to resolve customer problems • Handle challenging escalations through empathetic, solutions-oriented communication • Maintain accurate CRM records of client interactions, account health, and sales opportunities • Translate client feedback into internal action items supporting product and service improvements

🎯 Requirements

• 2–4+ years of experience in B2B Customer Success, Account Management, or B2B Sales • Proven experience driving engagement and closing upsell and cross-sell opportunities within existing accounts • Experience managing multiple client accounts in a fast-paced environment • Experience managing escalated customer support issues (tickets) • Previous experience in auto parts sales, automobile sales, or the aftermarket automotive industry is a strong plus • Strong B2B relationship and account management skills • Ability to identify and execute revenue-growth opportunities within existing customer accounts • Ability to confidently manage high-stakes client conversations • Strong problem-solving skills and ability to manage complex customer escalations • Ability to manage multiple client accounts and priorities simultaneously • Strong CRM recordkeeping and account-tracking capabilities • Ability to translate customer feedback into clear internal action items • Fluency in both English and Spanish is highly preferred • Must be available to work during U.S. business hours aligned with the client’s time zone • Resume must be submitted in English and PDF format • Must complete the application form and record a video showcasing skill sets

🏖️ Benefits

• Fully remote, work from home • Opportunity to represent a globally recognized luxury automotive brand • Direct contribution to account growth and customer experience