Scale Army Careers
11 - 50 employees
Founded 2021
🎯 Recruiter
🤝 B2B
Recruitment • B2B
Scale Army Careers is a remote-first recruiting and talent placement service that matches experienced marketing, sales, and technical professionals outside the U. S. (primarily Latin America and Africa) with high-growth U. S. companies. They handle candidate screening (including application forms, video interviews, take-home assignments), contract and payment administration, and provide ongoing support and onboarding guidance while placements work directly with client companies. Roles are typically full-time remote positions paid in USD through payroll platforms like Deel.
Customer Support Representative
Job not on LinkedIn
🔥 58 minutes ago
🇪🇬 Egypt – Remote
💵 $1k - $1.5k / month
⏳ Contract/Temporary
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
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Scale Army Careers
11 - 50 employees
Founded 2021
🎯 Recruiter
🤝 B2B
Recruitment • B2B
Scale Army Careers is a remote-first recruiting and talent placement service that matches experienced marketing, sales, and technical professionals outside the U. S. (primarily Latin America and Africa) with high-growth U. S. companies. They handle candidate screening (including application forms, video interviews, take-home assignments), contract and payment administration, and provide ongoing support and onboarding guidance while placements work directly with client companies. Roles are typically full-time remote positions paid in USD through payroll platforms like Deel.
📋 Description
• Respond to customer inquiries via phone, email, and text. • Troubleshoot customer questions related to products, services, and orders. • Resolve customer issues promptly and professionally. • Escalate complex cases while maintaining ownership of the customer experience. • Assist customers with order tracking, modifications, and returns. • Support account updates and customer profile management. • Maintain detailed records of customer interactions. • Identify recurring customer issues and escalate trends to leadership. • Deliver exceptional customer service aligned with company standards.
🎯 Requirements
• 2+ years of experience in customer service or customer support roles. • Excellent verbal and written English communication skills. • Experience with Zendesk. • Experience with HubSpot. • Experience using CRM and customer support software. • Strong problem-solving and conflict-resolution skills. • Empathetic, patient, and customer-focused mindset. • Ability to remain calm under pressure. • Strong collaboration and interpersonal communication skills.
🏖️ Benefits
• Health insurance • Flexible work arrangements
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