WordPress Customer Service Representative

🔥 16 hours ago

🌐 Egypt, Argentina, +3 more countries – Remote

🇪🇬 Egypt – Remote 🇦🇷 Argentina – Remote 🇪🇹 Ethiopia – Remote 🇿🇦 South Africa – Remote 🇳🇬 Nigeria – Remote

💵 $1.5k - $1.9k / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Scale Army Careers

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Scale Army Careers is a remote-first recruiting and talent placement service that matches experienced marketing, sales, and technical professionals outside the U. S. (primarily Latin America and Africa) with high-growth U. S. companies. They handle candidate screening (including application forms, video interviews, take-home assignments), contract and payment administration, and provide ongoing support and onboarding guidance while placements work directly with client companies. Roles are typically full-time remote positions paid in USD through payroll platforms like Deel.

📋 Description

• Respond to customer support tickets within 24 hours via the FreeScout ticketing system • Serve as the initial point of contact for WordPress and technical support inquiries • Navigate WordPress back-end environments to diagnose basic issues and provide Level 1 support solutions • Identify and troubleshoot problems related to WordPress and Google platform tools, such as Google Search Console • Apply structured problem-solving to assess issue scope and impact • Recognize when issues exceed Level 1 scope and escalate them to technical specialists via ActiveCollab • Collaborate with management to ensure issues are properly resolved before closing tickets • Follow up on escalated tickets to ensure client satisfaction • Maintain professional, empathetic communication with clients of varying technical proficiency levels • Manage multiple tickets simultaneously while ensuring timely and accurate updates • Complete the application form and record a video showcasing skill sets

🎯 Requirements

• Level 1 IT or Service Desk support experience, or equivalent customer service background • Previous helpdesk or customer support experience preferred • Experience with WordPress website management preferred • Exposure to ticketing systems or project management tools preferred • Basic understanding of WordPress navigation and functionality, or strong ability to learn quickly • Familiarity with Google platform tools, such as Google Search Console • Strong written communication skills in English • Problem-solving mindset and interest in developing Level 2 technical capabilities • High empathy and patience when supporting clients with different technical skill levels • Ability to work independently and manage multiple tickets simultaneously • Proactive attitude, technical curiosity, and willingness to learn and grow • Full-time availability, 40 hours per week • Availability to work during U.S. business hours aligned with the client's time zone • Video submission using the same email as the application • Resume submitted in English and PDF format

🏖️ Benefits

• Fully remote work environment • Opportunity for professional growth and development • Supportive team environment • Flexible work environment • Hands-on experience with WordPress environments, ticketing systems, and escalation processes