ScaleSource
Recruitment • HR Tech • B2B
ScaleSource is a remote staffing and hiring platform that connects U. S. employers with vetted international, timezone-aligned professionals for long-term roles. The company focuses on dedicated, reliable team members (not freelancers or temps), offering candidate sourcing, vetting, and payroll/administrative support to simplify hiring and reduce costs. ScaleSource positions itself as a B2B solution for businesses seeking scalable, remote talent and ongoing team growth.
Customer Success Coordinator
Job not on LinkedIn
November 7
ScaleSource
Recruitment • HR Tech • B2B
ScaleSource is a remote staffing and hiring platform that connects U. S. employers with vetted international, timezone-aligned professionals for long-term roles. The company focuses on dedicated, reliable team members (not freelancers or temps), offering candidate sourcing, vetting, and payroll/administrative support to simplify hiring and reduce costs. ScaleSource positions itself as a B2B solution for businesses seeking scalable, remote talent and ongoing team growth.
📋 Description
• Answer and direct incoming calls and emails • Provide product and service information to potential and current customers. • Schedule appointments and consultations for the sales team with attention to logistics and availability. • Maintain a friendly, professional tone in all interactions. • Collect final payments and follow up on past due balances • Research, prepare, and submit permit applications based on municipal guidelines. • Communicate with city and county offices regarding permitting requirements. • Schedule utility locates in advance of project installation dates to prevent delays. • Compile lists of completed jobs and contact clients to request feedback and online reviews. • Guide clients through the review submission process and follow up if needed. • Support the owners and sales staff with administrative follow-ups and task tracking. • Maintain accurate digital records of customers, jobs, permits, and communications. • Help build needed spreadsheets • Collect photos and post to social media accounts • Research and suggest different market strategies that may help build brand awareness
🎯 Requirements
• Advanced English (C1/C2) • 2+ years in customer service, administrative support, or office coordination role • Proficient in Microsoft Office/Google Workspace (especially Excel/Sheets); comfortable learning new CRM and project management software • Strong multitasking abilities with keen attention to detail and ability to manage competing priorities • Self-starter who can navigate municipal websites, research requirements, and find solutions independently • Previous experience with permitting processes or construction/trades industry preferred but not required • Basic social media knowledge and comfort with photo collection/posting
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