Virtual Assistant – Customer Service, Administrative Support

Job not on LinkedIn

October 13

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ScaleSource

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Recruitment • HR Tech • B2B

ScaleSource is a remote staffing and hiring platform that connects U. S. employers with vetted international, timezone-aligned professionals for long-term roles. The company focuses on dedicated, reliable team members (not freelancers or temps), offering candidate sourcing, vetting, and payroll/administrative support to simplify hiring and reduce costs. ScaleSource positions itself as a B2B solution for businesses seeking scalable, remote talent and ongoing team growth.

11 - 50 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

📋 Description

• Answer incoming calls and respond to inquiries in a friendly, professional manner. • Book cleaning appointments and manage schedules efficiently. • Relay updates, changes, or special instructions to cleaners. • Manage daily, weekly, and monthly schedules for cleaning staff. • Use scheduling software to maintain accuracy and avoid conflicts. • Provide clear confirmations and updates to both staff and customers. • Provide administrative assistance as needed. • Keep accurate records of customer interactions, schedules, and company documents. • Manage and organize company emails. • Follow up on outstanding tasks and ensure timely completion. • Contact customers to collect payments after jobs are completed. • Record and process payments accurately using company systems. • Handle sensitive payment discussions with diplomacy and professionalism.

🎯 Requirements

• Must have a professional remote work setup and reliable internet. • Strong Zoom/phone presence with excellent communication skills (English C1/C2). • As part of the recruitment process, candidates will be asked to submit a short introduction video.