Client Services Associate

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August 9

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Scale Virtually VA

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B2B • HR Tech • Productivity

Scale Virtually VA is a world-class staffing agency that specializes in providing skilled virtual assistants to help businesses streamline operations and enhance productivity. They offer customized solutions for administrative tasks, marketing, sales, and real estate services, allowing companies to focus on core revenue-generating activities. Through a comprehensive recruitment process, Scale Virtually ensures that the right talent is placed in the right roles, facilitating rapid business growth and operational efficiency.

51 - 200 employees

🤝 B2B

👥 HR Tech

⚡ Productivity

📋 Description

• At Scale Virtually, help fast-growing U.S. companies streamline operations, optimize offshore teams, and scale with confidence. • Document, simplify, and improve client workflows—turning complex, chaotic systems into clear processes and playbooks. • Work with U.S.-based clients to map out business processes and identify inefficiencies. • Build clean, step-by-step documentation including SOPs, process flows, and internal guides. • Turn unclear workflows into streamlined systems that offshore teams can execute. • Lead client calls and working sessions to gather information, review documentation, and align on process improvements. • Collaborate with internal teams to ensure handoffs, quality, and deliverables meet client expectations. • Update documentation as processes evolve, ensuring accuracy and relevance across departments. • Help BPO teams perform better by removing friction, confusion, and delays. • Clients rely on your documentation to train new hires, scale their support teams, and meet SLAs. • Turn chaos into clarity, impacting client satisfaction and operational results.

🎯 Requirements

• Have 2+ years of experience in BPO operations, client services, or process documentation • Are comfortable leading calls, asking the right questions, and organizing messy systems • Have excellent English communication skills—both written and verbal • Are skilled with tools like Google Workspace, Lucidchart, Miro, ClickUp, Asana, or Trello • Are detail-oriented, self-directed, and focused on execution • Thrive in fast-paced environments and remote team structures • Bonus: You’ve worked with U.S. clients and understand offshore process alignment

🏖️ Benefits

• Fully remote work, Full-Time and Long-Term role (not project-based) • Competitive Salary & appraisal opportunities • HMO & Insurance • PTO • Lots of opportunities and areas for growth as this is a head role!