Director of Clinical Engagement – Operations

🕒 April 9

🦀 Maryland – Remote

🦀 Maryland – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

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Scene Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

☁️ SaaS

🤝 B2B

💊 Pharmaceuticals

💰 Grant - Scene Health on 2023-09

SaaS • B2B • Pharmaceuticals

Scene Health is a healthcare technology company that provides a medication adherence platform combining a multilingual mobile app, asynchronous and livestream video directly observed therapy (DOT), and a clinical care team of pharmacists, nurses, and coaches. Its B2B SaaS solution serves health plans, public health departments, health systems, and life-sciences/CRO clients to deliver real-time adherence data, improve clinical outcomes, increase trial retention, and reduce costs. Scene Health’s services are evidence-based with numerous peer-reviewed publications demonstrating high observed adherence rates and measurable improvements in clinical metrics and utilization.

📋 Description

• Define and drive the vision for how asynchronous video is used to motivate, retain, and support patients — from VDOT to medication coaching to MTM/CMR pharmacy services • Own Scene's Engagement Standards: develop, operationalize, and continuously evolve the protocols that define high-quality video-based care delivery • Identify opportunities to innovate and test new engagement approaches that improve adherence and continuity of care • Serve as the clinical voice in product and workflow design, advocating for enhancements that improve both team efficiency and patient experience • Lead, grow, and develop a remote clinical team of nurses, pharmacists, health coaches, and support staff • Build the performance management infrastructure — including competency frameworks, QA programs, and coaching systems — specifically designed to evaluate and improve asynchronous video engagement quality • Set the bar for how clinicians show up on video; model it yourself and hold the team to it • Partner with HR to design hiring strategies, onboarding, and succession planning that scale with the business • Implement and own digital workflows end-to-end — from scheduling and coverage models to documentation, escalation pathways, and SOPs • Use platforms like Salesforce and Talkdesk alongside Scene's own platform to monitor KPIs in real time and drive data-informed decisions • Ensure clinical delivery is compliant, consistent, and well-documented to support billing and reporting requirements • Identify trends in engagement and quality data; act quickly on gaps with targeted interventions or workflow redesigns • Partner closely with Activation, Account Management, Growth, and Product to launch, optimize, and scale clinical programs • Translate organizational goals into actionable operating plans, staffing models, and team structures • Represent Scene's clinical team at external meetings and events as needed

🎯 Requirements

• Active clinical licensure — MD, DO, NP, PA, RN, PharmD, or equivalent clinical degree • 10+ years of progressive leadership experience, including leading teams in technology-enabled or digitally delivered care models • Experience in a startup or growth-stage digital health company — you've operated at the intersection of innovation and scaling, building systems that are both forward-looking and operationally sound • Proven experience building and scaling remote clinical or operational teams • Demonstrated clinical operations experience supporting patients with chronic conditions such as diabetes (DM), hypertension (HTN), congestive heart failure (CHF), and/or COPD • Strong understanding of patient needs, care pathways, and barriers associated with chronic disease management • Direct experience in at least one of the following areas: medication adherence programs, pharmacy services, and/or chronic disease management initiatives • Demonstrated success implementing digital workflows and performance frameworks from the ground up • Hands-on experience with digital operations platforms (e.g., EHRs, CRMs, call center technology, or similar) • Strong data fluency — you use metrics to manage, not just report.

🏖️ Benefits

• Flexible work arrangements