Legal Assistant – Co-Counsel Management, Client Outreach

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October 28

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The Jeffcoat Firm

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Founded in 1999, The Jeffcoat Firm provides top-quality legal services to injured people and their families. Our firm's guiding philosophy is to always put the needs of our clients first - to help them in their time of need. Many of the firm's cases involve auto accidents, wrongful death, nursing home neglect or abuse, medical malpractice, animal attack and dog bite injuries, and other serious personal injuries. The firm has the resources, focus, experience and skill to successfully recover significant compensation for the injuries received by our clients.The Jeffcoat Firm also represents people in cases involving professional license complaints, such as defending nurses against Board of Nursing complaints. In addition, we provide the very highest quality representation for individuals who have been accused of criminal activity.

11 - 50 employees

📋 Description

• Serve as the primary point of contact for co-counsel firms regarding case referrals, updates, and documentation • Track all incoming and outgoing referrals using firm systems (Litify) • Ensure referral agreements, engagement letters, and fee arrangements are properly documented and executed • Monitor case progress with co-counsel partners to ensure timely communication and task completion • Maintain and update referral databases, ensuring accuracy and compliance with firm policies • Conduct regular outreach to clients regarding case updates, satisfaction follow-ups, and documentation needs • Support paralegals and attorneys with scheduling client meetings, calls, and check-ins • Maintain a high level of client service, ensuring each interaction reflects the firm’s commitment to care and professionalism • Assist in the preparation of client communication templates and outreach campaigns • Collect and summarize client feedback to improve communication and service processes

🎯 Requirements

• Bachelor’s degree or paralegal certification preferred • 2+ years of experience in a law firm, legal operations, or client relations role • Strong communication skills (written and verbal) with a professional and empathetic tone • Exceptional organizational and multitasking abilities with attention to detail • Proficiency with legal case management or CRM systems (Litify, Clio, or similar) • Ability to work independently, meet deadlines, and maintain confidentiality

🏖️ Benefits

• Medical, dental, vision • 401(k) with employer contribution • Parental leave • Generous vacation policy plus 12 paid holidays annually • Paid Volunteer Time Off to support causes you’re passionate about