Business Systems Analyst – Integration, Process & Automation

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🕒 June 14

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SCOPE Eyecare & Healthcare

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

Healthcare

SCOPE Eyecare & Healthcare is a company that specializes in providing a range of eye care products, particularly aimed at managing ocular surface diseases. They offer a variety of preservative-free ocular lubricants under brands such as HYLO, Hycosan, and OPTASE, targeting severe dry eye disease, MGD, and Blepharitis. Their product line includes eye drops, eyelid wipes, and dietary supplements to support eye health. With a presence in Ireland and the UK, SCOPE Eyecare & Healthcare supports clinicians and patients by offering high-quality eye care solutions and conducting seminars on well-being related to dry eye conditions.

📋 Description

• Analyse and deliver business process, integration, and automation solutions aligned to business objectives and continuous improvement initiatives • Collaborate with business stakeholders to elicit, document, validate, and prioritise process and integration requirements • Analyse existing end-to-end business processes to identify inefficiencies, risks, and opportunities for automation and optimisation • Identify and document system integration touchpoints, dependencies, and impacts across ERP, CRM, and related platforms • Define integration-aware requirements including: Data flows and transformations, System triggers and events, Error handling and exception scenarios • Design and document future-state processes with automation considered by default • Create and maintain high-quality documentation, including: Process maps and flow diagrams, Functional and integration requirements, Business rules and assumptions • Act as a key liaison between the business and Technology and IS teams to ensure clear communication and alignment throughout change initiatives • Support delivery teams by providing clarification during implementation without owning technical design or build • Provide expert guidance and support to business users, including process walkthroughs and training support • Contribute to the automation and integration of existing and new systems • Provide regular progress updates and weekly RAG status reporting to management

🎯 Requirements

• Minimum of 3 years’ experience in a Business Systems Analyst or similar role • Strong experience in business process analysis and stakeholder engagement • Proven experience working across multiple integrated systems • Ability to identify and define automation opportunities within business processes • Strong analytical and structured problem-solving skills • Experience producing clear, well-structured requirements and process documentation • Ability to manage multiple initiatives and priorities simultaneously • Strong written and verbal communication skills • Experience working with ERP, CRM platforms, Workflow / Automation software • Experience with event based automation • Exposure to system integration approaches (APIs, middleware, iPaaS)

🏖️ Benefits

• Flexibility and willingness to travel as required