Conversation Designer

🕒 April 13

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Scotty AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

Scotty AI is an agentic infrastructure platform that enables enterprises to build, orchestrate, and run autonomous AI agents to automate complex end-to-end operations. The platform provides an orchestration layer, deep integrations with backend systems (ATS, CRM, HRIS, ERP, telephony, messaging), governance and audit capabilities, sovereign deployment options (private cloud, on-prem, hybrid), and tooling to handle exceptions, escalations, and human handovers. Scotty AI is positioned as an enterprise-grade, secure SaaS solution focused on automating high-volume workflows such as recruitment, scheduling, customer operations, and government services without vendor lock-in.

📋 Description

• Act as the primary point of contact for clients during the design and implementation phase. • Map out business processes and translate them into conversational requirements. • Design and propose modular conversation solutions and UX-oriented flows for new and existing use cases. • Take a hands-on approach to building conversations. • Analyze interaction logs and performance data to identify bottlenecks. • Guard the quality of the 'AI brain' through rigorous testing and review of flows, prompts, and configurations. • Contribute to our global conversation on architecture and help build a library of reusable components and best practices.

🎯 Requirements

• Currently based in Portugal (proximity to Aveiro is a plus). • Valid Portuguese work authorization required. • Proven ability to manage stakeholders, present complex ideas simply, and lead client-facing workshops or discovery sessions. • Expertise in natural dialogue design and strong 'persona-driven' writing for both prompts and user-facing messages. • Deep understanding of prompt engineering (LLMs); strong logical reasoning; comfortable working with JSON/YAML configs and analyzing system logs. • Ability to interpret conversation data to define test cases and assess qualitative AI performance. • Familiarity with Jira, Confluence, and ticket-based workflows.

🏖️ Benefits

• Permanent contract. • Remote-first work model with occasional office visits. • Comprehensive health insurance. • Annual fully paid 1-week company shutdown. • Flexible work environment with a high-growth scale-up culture.