Customer Success Manager, Mid-Market

September 7

Apply Now

Receive Emails with Similar Jobs

Scribe

WebsiteLinkedInAll Job Openings

SaaS • Productivity • Enterprise

Scribe is a workflow automation platform that enhances team productivity by automatically creating and sharing step-by-step guides for internal processes. Designed for operations, customer service, and HR teams, it simplifies documentation, training, and onboarding by leveraging AI to generate SOPs, training materials, and process overviews. Scribe enables organizations to centralize their knowledge, reduce training times, and improve compliance with its easy-to-use features and integrations across various platforms.

51 - 200 employees

Founded 2019

☁️ SaaS

⚡ Productivity

🏢 Enterprise

📋 Description

• Onboard new Enterprise customers and support account setup, planning, and enablement tailored to customer needs. • Act as primary point of contact for Enterprise customers across geographies, industries and use cases. • Advise customers on best practices and facilitate effective use of Scribe using product expertise. • Identify signals and craft interventions to ensure strong adoption and progress towards customer goals. • Assess activity data and calculate and communicate ROI to customers based on real business results. • Engage with Scribe champions to drive adoption and uncover expansion opportunities within their organizations. • Manage contract renewals to maintain customer and revenue retention and provide a seamless customer experience. • Partner closely with Account Executives to execute against growth opportunities within the portfolio. • Collaborate with Product, Marketing, and Support to surface customer insights and feedback. • Spearhead strategic projects to continuously improve key metrics: adoption, retention, and expansion. • Report to the Head of Customer Success.

🎯 Requirements

• 3-6 years of relevant work experience, interest in building new skills and continued career growth at a fast-paced start-up. • Experience in customer-facing roles such as customer success, account management, or sales for a SaaS solution (Strongly preferred: CS experience owning subscription renewals and expansion targets.) • Techno-functional: worked with SaaS applications before and expert in how features work and how they can be applied to business challenges. • Engaging presentation skills, understanding of business challenges, and ability to connect with and influence others. • Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences. • Excellent organizational and time-management skills, with the ability to coordinate meetings and deliverables across a large volume of customers. • Strong problem-solving skills, with the ability to recognize common business problems and suggest solutions. • Passion for technology and the ability to quickly learn new SaaS software applications. • A positive attitude and a willingness to go the extra mile for customers. • Excited by the opportunity to wear many hats and grow with our company. • Can be based anywhere in the US or Canada.

🏖️ Benefits

• Some of the nicest and smartest teammates you’ll ever work with • Competitive salaries • Comprehensive healthcare benefits • Equity in a hypergrowth startup • Flexible PTO • 401k • Parental Leave • Commuter Benefits (SF office employees) • WFH Stipend