Social & Community Engagement Manager

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Scriveiner London

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛍️ eCommerce

🛒 Retail

eCommerce • Retail

Scriveiner London is an online retail brand operating a Shopify storefront. The provided site code and snippets reference Shopify-specific buyer-consent elements, a Judge. me review widget and a language/country switcher, which indicate a consumer-facing e-commerce shop (branded with “London”). The available data shows storefront/UI implementation details but does not list products or categories, so the exact merchandise is not specified.

📋 Description

• To own Scriveiner’s social media presence and community engagement end-to-end from content creation, scheduling, and campaign support through to influencer partnerships, ambassador recruitment, and community management. • Own and manage all social media platforms day-to-day Instagram, TikTok, Pinterest, Facebook, and LinkedIn ensuring every channel is active, consistent, and growing • Support the planning, organisation, and scheduling of content across social media channels • Monitor and manage comments, likes, DMs, and all inbound engagement responding in a timely, brand-consistent way • Proactively interact with relevant accounts, communities, and conversations to build visibility and gain traction • Support the scheduling and management of founder brand content across relevant platforms • Develop original content ideas that are on-brand, trend-relevant, and optimised for each platform • Write captions, briefs, and copy for social content with a confident, engaging brand voice • Quality-check content before publication to ensure accuracy, consistency, and brand alignment • Maintain content, asset, and file libraries ensuring work is organised and accessible across the team • Support content planning and calendar management across campaigns and projects • Stay ahead of social media trends and platform updates, identifying opportunities to experiment with new formats • Explore new platforms and content opportunities as the social landscape evolves • Prepare mood boards and campaign materials to support creative planning and production • Provide coordination and admin support across campaigns and shoots keeping deliverables, timelines, and check-ins on track • Upload and maintain content across PR and media platforms • Collate coverage, influencer content, and partnership results to feed into reporting and planning • Manage and grow the Scriveiner Facebook community group, fostering genuine connection and brand loyalty • Develop community initiatives, prompts, and conversations that keep members engaged • Help manage community engagement across DMs, comments, and customer interactions across all channels • Monitor the group for tone, ensure all interactions reflect the brand, and manage any sensitive situations appropriately • Identify advocates and super-fans within the community and find ways to celebrate and activate them • Stay close to the customer through DMs and campaign feedback, and bring that insight back to the wider team • Research and identify potential influencers, creators, partners, and collaboration opportunities aligned with Scriveiner's values and aesthetic • Recruit and onboard brand ambassadors, influencers, and affiliates • Manage ongoing relationships with the ambassador and influencer community, keeping them engaged and activated • Coordinate the gifting programme managing logistics, tracking, and reporting • Review, negotiate, and manage influencer proposals and partnership agreements • Track influencer activity, content performance, and return on investment • Lead trend research, competitor analysis, and creative inspiration gathering to feed campaigns and brand development • Monitor competitor and category social activity to identify gaps and opportunities • Bring fresh ideas and cultural references to the team on a regular basis • Track performance across all social platforms follower growth, engagement rates, reach, saves, and conversions • Produce regular reporting on social performance, surfacing key trends and actionable insights • Use data to inform content strategy, posting cadence, and channel prioritisation

🎯 Requirements

• Proven experience in a social media, community, or influencer marketing role you have owned platforms and grown audiences, not just assisted • A genuine eye for design, content, and culture: you notice what is good and you know why it works • A genuine passion for social media: you follow trends instinctively and know what makes content perform • Hands-on experience managing and growing communities, including Facebook Groups or similar • Experience working with influencers and ambassadors from identification and outreach through to negotiation and ongoing relationship management • Strong creative instincts: you can develop content ideas that feel on-brand and culturally relevant • Excellent written communication skills whether crafting a caption, a DM, or an influencer brief • Comfortable with analytics: you track performance, spot opportunities, and act on data • Brilliantly organised, with the ability to juggle multiple projects and keep everyone aligned • Confident with social platforms and how content performs across them • Clear, warm communicator who can work across a busy team • Familiarity with content creation and scheduling tools (CapCut, Canva, Adobe) • Curious, proactive, and keen to learn • AI literate and open to using emerging tools to do sharper work.

🏖️ Benefits

• A brand with real proof: King's Award for Enterprise, multiple international design awards, well-resourced and fast-growing with millions of customers worldwide. • Direct ownership of Scriveiner's social presence and community at a pivotal moment in the brand's growth your work will be visible, and it will matter. • Real creative autonomy in a lean, high-trust team where good ideas get acted on quickly. • A growing product portfolio across multiple categories, with new ranges launching across international markets, meaning the scope of this role will expand as the business does. • Fully remote position. • Some international travel required (frequency to be agreed based on business needs and market priorities). • The tools and support you need to do the job properly, in a well-resourced and highly profitable business. • Welcome gift: a curated selection of Scriveiner products.