State Department Federal Credit Union
51 - 200 employees
Founded 1935
🏦 Banking
💸 Finance
Banking • Finance
State Department Federal Credit Union is a member-owned federal credit union that provides retail banking and financial services to its members, including checking and savings accounts, credit cards, consumer and mortgage loans, wealth and trust services, insurance, and financial planning. It offers digital banking, international transfers (via Wise), ATM access, and specialized benefits for members abroad and select employer groups, and is federally insured by the NCUA.
Member Service Representative I
🔥 14 minutes ago
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State Department Federal Credit Union
51 - 200 employees
Founded 1935
🏦 Banking
💸 Finance
Banking • Finance
State Department Federal Credit Union is a member-owned federal credit union that provides retail banking and financial services to its members, including checking and savings accounts, credit cards, consumer and mortgage loans, wealth and trust services, insurance, and financial planning. It offers digital banking, international transfers (via Wise), ATM access, and specialized benefits for members abroad and select employer groups, and is federally insured by the NCUA.
📋 Description
• Answer incoming calls and maintain expected availability in a queued environment • Meet productivity and call handling goals consistently • Provide superior service by responding to member inquiries about account activity, programs, policies, and procedures • Return calls promptly for escalated issues and ensure all follow-up actions are completed accurately and efficiently • Achieve established sales goals by cross-selling credit union products and services • Promote products and services in alignment with marketing initiatives • Process various member transactions, such as transfers, loan payments, and stop payment • Act as a troubleshooter for online banking and payment services • Attend department meetings and training sessions. Stay updated on policies, procedures, and promotions.
🎯 Requirements
• One year customer service experience with proven sales and service skills • High School Diploma or equivalent • Ability to handle a high volume of inbound calls efficiently • Professional phone manner and good, clear speaking voice • Ability to communicate effectively orally, with demonstrated listening skills • Demonstrated resourcefulness and analytical skills • Ability to utilize a Windows software environment • Accurate typing of 35 w.p.m. desired • Ability to write effectively with attention to grammar and composition • Good organizational and time management skills
🏖️ Benefits
• Health, dental, and vision insurance within the first 30 days of employment • Matched 401(K) plan with up to 4% SDFCU contribution • Paid Holidays: Enjoy 12 paid holidays a year, including your birthday • Flexible Work Options: Potential work-from-home options after the introductory period • Generous Paid Time Off: Ample vacation and personal days to maintain a healthy work-life balance • Tuition Reimbursement: Support for your ongoing education and career development • Parking Incentives: Financial incentives for your daily parking • Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages • Gym Reimbursement: Stay healthy with our gym membership reimbursement program • Team Bonding: Participate in company and team bonding events that foster a collaborative work environment
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