Customer Success Manager, Large Accounts

Job not on LinkedIn

September 17

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Sdui

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Sdui builds the operating system for digital and modern education. To simplify communication and organization in schools and daycare centers, we develop GDPR-compliant solutions that connect teachers, parents and children. Using features such as chat, video conferencing, cloud, timetable and automatic translations, our platform creates the infrastructure for digital learning.

51 - 200 employees

📋 Description

• Manage and grow a portfolio of high-value public sector accounts. • Conduct business reviews, develop strategic account plans, and drive adoption for measurable ROI. • Ensure renewals, reduce churn risk, and create success stories and reference cases. • Build trusted relationships with senior stakeholders in ministries, agencies, and school networks. • Navigate public sector decision-making and act as a strategic advisor aligning our solutions with customer priorities. • Own client escalations and ensure swift, structured resolution. • Organize workshops, webinars, and advisory sessions to empower stakeholders. • Translate product capabilities into clear, context-specific benefits. • Showcase customer impact through best practices and case studies. • Work cross-functionally with Sales, Product/Tech, Marketing, and Delivery. • Act as the voice of the customer internally, turning feedback into actionable improvements. • Monitor accounts proactively, address risks early, and ensure long-term success.

🎯 Requirements

• 3+ years of experience with large-scale accounts. • Proven background in Customer Success, Account Management, or related fields. • Experience with public sector clients and complex stakeholder structures is a strong plus. • Fluent in German and English; additional languages are a plus. • Strong active listening and ability to synthesize client feedback into actionable steps. • SaaS experience, ideally with modular product solutions and software release cycles. • Knowledge of customer and product data integration into operational processes. • Proficiency with CRM software (Salesforce or similar). • Experience with professional services/custom solutions is a plus. • Excellent communication and presentation skills, including C-level interactions. • Skilled at navigating complex organizations and managing diverse stakeholders. • Team player, proactive, self-motivated, and outcome-focused. • Ability to coach and mentor peers is a plus.

🏖️ Benefits

• Social Impact: Sdui’s vision is to transform the daily life of schools. Empower humans to transform education for a better tomorrow! Additionally, you can take two days off per year for volunteer activities. • Flexible working hours, remote work, and workations within the EU (+Switzerland & UK) are possible with us. • Access to OpenUp for mental health and personal development. • Active learning time, courses via a learning platform, and ongoing professional development opportunities. • Teambuilding budget for shared workshops and team events. • 30 days vacation, plus half-days off on Christmas Eve and New Year’s Eve. • Dogs allowed in the office. • German and English lessons. • Coffee, tea, and cold drinks available in community space.