SEO Implementation Team Lead

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Search Atlas

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Search Atlas is an AI-powered SaaS platform that automates and manages search marketing workflows for agencies and marketers. The platform combines an agentic AI (OTTO SEO and Atlas Brain) with tools for SEO auditing, automated technical fixes, AI content generation, Google Ads automation, Google Business Profile (GBP) management, local SEO, link building, and LLM visibility tracking so brands can scale SEO and paid search without expanding headcount. It also offers white-label dashboards, reporting, and managed services tailored to agencies and enterprises.

📋 Description

• Own the performance, health, and growth of the Implementer team and its client portfolio end to end • Run daily lead huddles (peer Team Leads) and the daily Implementer team sync • Hold recurring 1:1s with each Implementer; provide coaching (communications, technical/agentic-engineering skills) • Maintain performance management artifacts: Employee Performance records, Employee Review Board, Weekly Employee Review, Deel feedback submissions • Review and approve team time tracking (Hubstaff) daily • Set and track quarterly team objectives (EOS "Rocks") • Maintain the IMP Scorecard, Retention scorecard, and customer health dashboard across the whole book of business • Track billing and quota utilization per account • Own and evolve internal reporting metrics (e.g., First Response Time) • Review and formalize role permissions (Permissions Matrix) across the team • Serve as the point of escalation for issues Implementers can't resolve (platform bugs, OTTO/MCP/integration failures, billing issues, etc) • Take direct ownership of at-risk or churning accounts — running post-mortems, offboarding negotiations, and building new process (e.g., a churn-flow SOP) in response • Track and follow up on ongoing open tickets for implementation clients as a standing catch-all across the team • Own the flagship/highest-touch client relationships personally (weekly syncs, strategy reviews) • Run sales discovery calls for new implementation engagements • Prepare and send proposals; close renewals and set up billing (Stripe) • Build and maintain the SOP library (implementation packages, technical-issue reporting, dashboard usage, cancellation/contract language) • Define and update package scopes (e.g., 2H/5H/10H/15H tiers) • Standardize shared templates (master sheet, tab naming) across the team's accounts • Coordinate with Support, CSM, Product/Engineering, DevOps, Marketing, and Retention on shared accounts and shared tooling • Design, build, and maintain internal dashboards and trackers for the team: performance dashboards (30/90/180-day trends), a centralized implementation data hub, project/activity trackers, client portfolio dashboards

🎯 Requirements

• 5+ years of experience leading a client-facing implementation, support, or technical account management team • Comfortable owning both people management and hands-on technical troubleshooting at the same time • Working knowledge of tools like Linear, ClickUp, Hubstaff, Stripe, and API integrations (GSC, GA4, GBP, or similar) • You've built internal tools or automations before, not just used the ones someone else made • AI native or highly competent with AI tools. This is a must

🏖️ Benefits

• 15 days PTO • Christmas Day and New Year's Day paid off